Technical Support

Lighthouse provides Technical Support for all Lighthouse Monitoring Systems and products Worldwide. Lighthouse has the capability to troubleshoot and diagnose any issues from a remote location should customers select this level of service. Lighthouse stands behind our products and strives to maintain the highest level of customer satisfaction. Help is either a click or phone call away.

Service Support

Lighthouse offers Service Level Agreement support packages on all Lighthouse Monitoring Systems and products.

• Incident based service events
• Annual service contracts
• Levels of service support
• Manned telephone support
• Monitored email support
• Remote assistance using Remote Desktop and a Virtual Private Network where available
• Planned and emergency onsite assistance
• Monthly system health check
• System service and sensor calibration
• Software upgrades and support