{"id":23843,"date":"2025-05-01T12:17:04","date_gmt":"2025-05-01T19:17:04","guid":{"rendered":"https:\/\/www.golighthouse.com\/en\/?page_id=23843"},"modified":"2026-09-03T08:15:15","modified_gmt":"2026-09-03T15:15:15","slug":"customer-success-program","status":"publish","type":"page","link":"https:\/\/www.golighthouse.com\/en\/customer-success-program\/","title":{"rendered":"Customer Success Program"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"23843\" class=\"elementor elementor-23843\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-29b5145 e-flex e-con-boxed e-con e-parent\" data-id=\"29b5145\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1bb1e49 e-con-full e-flex e-con e-child\" data-id=\"1bb1e49\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e46f1c7 elementor-widget elementor-widget-spacer\" data-id=\"e46f1c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd383a2 elementor-widget elementor-widget-text-editor\" data-id=\"fd383a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The Lighthouse<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40f5d8c elementor-widget elementor-widget-heading\" data-id=\"40f5d8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Customer <B><strong>Success Program<\/B><\/strong><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1122d5 elementor-headline--style-rotate elementor-widget elementor-widget-animated-headline\" data-id=\"f1122d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headline_style&quot;:&quot;rotate&quot;,&quot;animation_type&quot;:&quot;slide&quot;,&quot;rotating_text&quot;:&quot;Continuous Support\\nSimplified Compliance\\nExpert Training\\nSeamless Upgrades\\nProactive Maintenance&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;rotate_iteration_delay&quot;:2500}\" data-widget_type=\"animated-headline.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h5 class=\"elementor-headline elementor-headline-animation-type-slide\">\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">Ensuring Your<\/span>\n\t\t\t\t<span class=\"elementor-headline-dynamic-wrapper elementor-headline-text-wrapper\">\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text elementor-headline-text-active\">\n\t\t\t\tContinuous&nbsp;Support\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text\">\n\t\t\t\tSimplified&nbsp;Compliance\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text\">\n\t\t\t\tExpert&nbsp;Training\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text\">\n\t\t\t\tSeamless&nbsp;Upgrades\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text\">\n\t\t\t\tProactive&nbsp;Maintenance\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/h5>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-dc20642 e-flex e-con-boxed e-con e-parent\" data-id=\"dc20642\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0aff03b elementor-widget elementor-widget-heading\" data-id=\"0aff03b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Welcome to the Program<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9399793 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"9399793\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No more legacy licensing. Just continuous value, dependable support, and progress that keeps your cleanroom goals moving forward. For years, licensing meant paying once and hoping the support kept pace. That model\u2019s retired now.<\/p><p>In its place, the <span style=\"color: #3985c6;\"><strong>Customer Success Program<\/strong><\/span> gives you ongoing access to updates, direct support when you need it, and a partner that\u2019s paying attention to your facility\u2019s goals, not just your renewal date.You get fewer surprises, faster answers, and a system that keeps working the way it should, year after year. This isn\u2019t a one-time transaction. It\u2019s a relationship built around what your cleanroom actually needs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-ccda961 e-flex e-con-boxed e-con e-parent\" data-id=\"ccda961\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-07c7317 e-con-full e-flex e-con e-child\" data-id=\"07c7317\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8400b0a elementor-widget elementor-widget-image\" data-id=\"8400b0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/staging.golighthouse.com\/wp-content\/uploads\/2026\/08\/lmsexpress-9-laptop-scaled.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4719abb elementor-widget elementor-widget-heading\" data-id=\"4719abb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What's Included?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-666c0d0 elementor-widget elementor-widget-text-editor\" data-id=\"666c0d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"s1\"><b><span style=\"color: #3985c6;\">All-Inclusive Software Access:<\/span>\u00a0<\/b><\/span><span class=\"s2\">Always stay up-to-date with the latest features, security enhancements, and performance upgrades. No more separate upgrade fees or outdated versions &#8211; your Customer Success Program keeps you current and supported.<\/span><\/p><p class=\"p1\"><span class=\"s1\" style=\"color: #3985c6;\"><b>Simplified Calibration<\/b>:<\/span><span class=\"s2\"> Instantly view your calibration status, calibration certificates, get automated quoting, and easily submit calibration requests.<\/span><\/p><p class=\"p1\"><span class=\"s1\" style=\"color: #3985c6;\"><b>Remote System Health Checks<\/b>:<\/span><span class=\"s2\"> Preventative maintenance on a timeline that works for you to maximize uptime and reliability.<\/span><\/p><p class=\"p1\"><span class=\"s1\" style=\"color: #3985c6;\"><b>Product Lifecycle Clarity<\/b>:<\/span><span class=\"s2\"> Access to your product lists, calibration status, and lifecycle details.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-c3d1e96 e-con-full e-flex e-con e-child\" data-id=\"c3d1e96\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a7b417 elementor-widget elementor-widget-image\" data-id=\"5a7b417\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"635\" height=\"423\" src=\"https:\/\/www.golighthouse.com\/en\/wp-content\/uploads\/2025\/05\/Tech-Support-Staff-Ready-To-Help.png\" class=\"attachment-medium_large size-medium_large wp-image-23919\" alt=\"Tech Support Staff Ready To Help\" srcset=\"https:\/\/www.golighthouse.com\/en\/wp-content\/uploads\/2025\/05\/Tech-Support-Staff-Ready-To-Help.png 635w, https:\/\/www.golighthouse.com\/en\/wp-content\/uploads\/2025\/05\/Tech-Support-Staff-Ready-To-Help-300x200.png 300w\" sizes=\"(max-width: 635px) 100vw, 635px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b2b33d elementor-widget elementor-widget-heading\" data-id=\"6b2b33d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Support That Fits Your Timeline<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea86c1a elementor-widget elementor-widget-text-editor\" data-id=\"ea86c1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The new Customer Success Program offers true open-ended support from simple operation questions down to detailed instructions on how to meet your compliance requirements. Our customer success support teams are dedicated to your success, reachable through phone, chat, or email. You will enjoy:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b8e646 elementor-widget elementor-widget-text-editor\" data-id=\"0b8e646\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"s1\"><span style=\"color: #3985c6;\"><b>24\/7 Global Support:<\/b><\/span>\u00a0\u201cFollow the sun\u201d model ensures help is always available.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\"><span style=\"color: #3985c6;\"><b>Easy Support Ticket Submission:<\/b><\/span>\u00a0Submit requests online, by phone, or through chat for rapid assistance.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\"><span style=\"color: #3985c6;\"><b>Live Ticket Status Updates:<\/b> <\/span>Easily view the current status of all your support requests.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\"><span style=\"color: #3985c6;\"><b>Comprehensive Knowledge Base:<\/b><\/span>\u00a0Access FAQs, training documents, and troubleshooting guides anytime.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\"><b><span style=\"color: #3985c6;\">First-Contact Resolution:\u00a0<\/span><\/b>Most issues are resolved on your first interaction with our skilled support team.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-f8799be e-flex e-con-boxed e-con e-parent\" data-id=\"f8799be\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5226c8f e-con-full e-flex e-con e-child\" data-id=\"5226c8f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3bbc570 elementor-widget elementor-widget-heading\" data-id=\"3bbc570\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Empowering Your Team<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-521652f elementor-widget elementor-widget-text-editor\" data-id=\"521652f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"my-0\">We want to help you succeed. Your Customer Success Program includes:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cbf71cd elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"cbf71cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><span style=\"color: #fdcf41;\">Remote &amp; On-Site Training<\/span><\/strong>: Book sessions with our specialists for remote or on-site training (site travel costs apply). Ideal for onboarding new operators or administrators.<\/p><p><strong><span style=\"color: #fdcf41;\">On-Demand Training Videos:<\/span><\/strong>\u00a0Access a growing library of tutorials, including setup, how-to guides, and advanced workflows.<\/p><p><span style=\"color: #fdcf41;\"><strong>Live Webinars &amp; Tutorials:<\/strong><\/span>\u00a0Training sessions and webinars covering new features, best practices, and advanced topics.<\/p><p><span style=\"color: #fdcf41;\"><strong>Refresher Courses:<\/strong><\/span>\u00a0Keep your team sharp with periodic refresher training for both operators and administrators.<\/p><p><span style=\"color: #fdcf41;\"><strong>Customized Training:<\/strong><\/span>\u00a0Tailored programs for company-specific needs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-22e3c50 e-flex e-con-boxed e-con e-parent\" data-id=\"22e3c50\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-c9b0f5b e-con-full e-flex e-con e-child\" data-id=\"c9b0f5b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1340d1f elementor-widget elementor-widget-image\" data-id=\"1340d1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/www.golighthouse.com\/en\/wp-content\/uploads\/2025\/06\/Untitled-12-768x432.jpg\" class=\"attachment-medium_large size-medium_large wp-image-28680\" alt=\"Cleanroom workers looking at computer data\" srcset=\"https:\/\/www.golighthouse.com\/en\/wp-content\/uploads\/2025\/06\/Untitled-12-768x432.jpg 768w, https:\/\/www.golighthouse.com\/en\/wp-content\/uploads\/2025\/06\/Untitled-12-300x169.jpg 300w, https:\/\/www.golighthouse.com\/en\/wp-content\/uploads\/2025\/06\/Untitled-12-1024x576.jpg 1024w, https:\/\/www.golighthouse.com\/en\/wp-content\/uploads\/2025\/06\/Untitled-12-1536x864.jpg 1536w, https:\/\/www.golighthouse.com\/en\/wp-content\/uploads\/2025\/06\/Untitled-12.jpg 1920w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-198b8a8 elementor-widget elementor-widget-heading\" data-id=\"198b8a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Software  Upgrades<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80878b7 elementor-widget elementor-widget-text-editor\" data-id=\"80878b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><span style=\"color: #3985c6;\">Upgrades Included: <\/span><\/strong>Software upgrades \/ license costs are covered in the Customer Success Program-no surprise charges.<\/p><p><span style=\"color: #3985c6;\"><strong>Remote Re-Validation:<\/strong><\/span> Is now included with your program; on-site validation available for an additional travel fee.<\/p><p><strong><span style=\"color: #3985c6;\">Addendums:<\/span><\/strong>\u00a0IQ (Server specs &amp; software version) and OQ (for new software versions) included for compliance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-46ef887 e-con-full e-flex e-con e-child\" data-id=\"46ef887\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d26af24 elementor-widget elementor-widget-image\" data-id=\"d26af24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"438\" src=\"https:\/\/www.golighthouse.com\/en\/wp-content\/uploads\/2025\/07\/ApexR-Yoda.png\" class=\"attachment-medium_large size-medium_large wp-image-29160\" alt=\"ApexR03 shown in an automated production line\" srcset=\"https:\/\/www.golighthouse.com\/en\/wp-content\/uploads\/2025\/07\/ApexR-Yoda.png 768w, https:\/\/www.golighthouse.com\/en\/wp-content\/uploads\/2025\/07\/ApexR-Yoda-300x171.png 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33fb4de elementor-widget elementor-widget-heading\" data-id=\"33fb4de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Product Lifecycle &amp; Calibration<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75fbbc1 elementor-widget elementor-widget-text-editor\" data-id=\"75fbbc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><span style=\"color: #3985c6;\">Automated Calibration Management:<\/span> <\/strong>View calibration status and certificates, and receive automated service quotes.<\/p><p><strong><span style=\"color: #3985c6;\">System Health Checks:<\/span> <\/strong>Preventative maintenance recommended quarterly for optimal performance.<\/p><p><strong><span style=\"color: #3985c6;\">Lifecycle Transparency:<\/span><\/strong>\u00a0Clear view of your product\u2019s lifecycle and support status.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1a6b9fc e-flex e-con-boxed e-con e-parent\" data-id=\"1a6b9fc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6e354c6 e-con-full e-flex e-con e-child\" data-id=\"6e354c6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f52f66 elementor-widget elementor-widget-heading\" data-id=\"1f52f66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Seamless Transition from SLA to Customer Success Program<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38e81ca elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"38e81ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #3985c6;\"><strong>SLA Conversion:<\/strong><\/span>\u00a0Any remaining value on your previous SLA will be credited toward your new Customer Success Program.<\/p><p><span style=\"color: #3985c6;\"><strong>All-Inclusive Support:<\/strong><\/span>\u00a0No more unexpected fees. Your program covers everything from product handoff to software upgrades and support.<\/p><p><strong><span style=\"color: #3985c6;\">Updated Terms &amp; Conditions:\u00a0<\/span><\/strong>Review our updated agreements to ensure clarity and compliance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-947c440 e-flex e-con-boxed e-con e-parent\" data-id=\"947c440\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-a77c7b7 e-con-full e-flex e-con e-child\" data-id=\"a77c7b7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e0ef12e elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"e0ef12e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b2f65c elementor-widget elementor-widget-n-accordion\" data-id=\"7b2f65c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1290\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1290\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Why the change to a Customer Success Program? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zM92 296c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h264c6.6 0 12 5.4 12 12v56c0 6.6-5.4 12-12 12H92z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zm-32 252c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92H92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1290\" class=\"elementor-element elementor-element-e4bd31c e-con-full e-flex e-con e-child\" data-id=\"e4bd31c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0f32ed2 elementor-widget elementor-widget-text-editor\" data-id=\"0f32ed2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This program ensures you always have access to the latest software innovations, expert support, and comprehensive training-all designed to maximize your system\u2019s performance, reduce downtime, and streamline compliance, giving your organization greater efficiency and peace of mind. This is more than tech support, it is a partnership to ensure that you meet your cleanroom goals.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1291\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1291\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How does this impact calibrations and billing? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zM92 296c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h264c6.6 0 12 5.4 12 12v56c0 6.6-5.4 12-12 12H92z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zm-32 252c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92H92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1291\" class=\"elementor-element elementor-element-6b837b0 e-con-full e-flex e-con e-child\" data-id=\"6b837b0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f4d7b72 elementor-widget elementor-widget-text-editor\" data-id=\"f4d7b72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>By integrating calibration management and regular system health checks, this program ensures consistent performance evaluations, reduces bias, and aligns teams with unified quality standards-critical for compliance and operational excellence. Calibration management and automated quoting are integrated into your program, streamlining compliance and budgeting.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1292\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1292\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What happens to my existing service level agreement (SLA)? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zM92 296c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h264c6.6 0 12 5.4 12 12v56c0 6.6-5.4 12-12 12H92z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zm-32 252c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92H92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1292\" class=\"elementor-element elementor-element-730899d e-con-full e-flex e-con e-child\" data-id=\"730899d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-699d35d elementor-widget elementor-widget-text-editor\" data-id=\"699d35d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"my-0\">To ensure that you do not lose any value from your previous SLA coverage &#8211;\u00a0 any remaining SLA value will be applied as a savings to your new Customer Success Program.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1293\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1293\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Pharmaceutical regulatory expectations <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zM92 296c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h264c6.6 0 12 5.4 12 12v56c0 6.6-5.4 12-12 12H92z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zm-32 252c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92H92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1293\" class=\"elementor-element elementor-element-403ad39 e-con-full e-flex e-con e-child\" data-id=\"403ad39\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1fd7ad0 elementor-widget elementor-widget-text-editor\" data-id=\"1fd7ad0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW134995377 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW134995377 BCX8\">H<\/span><span class=\"NormalTextRun SCXW134995377 BCX8\">aving a well-defined agreement is <\/span><span class=\"NormalTextRun SCXW134995377 BCX8\">a best<\/span><span class=\"NormalTextRun SCXW134995377 BCX8\"> practice<\/span><\/span><span class=\"TextRun SCXW134995377 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW134995377 BCX8\"> that supports compliance, ensures system reliability, and protects your product and data integrity. Most quality departments in GMP environments will expect them, <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW134995377 BCX8\">especially for<\/span><span class=\"NormalTextRun SCXW134995377 BCX8\"> systems involved in environmental or particle monitoring.<\/span><\/span><span class=\"EOP SCXW134995377 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">FDA (21 CFR Part 11)<\/span><\/b><span data-contrast=\"auto\"> and <\/span><b><span data-contrast=\"auto\">EU GMP Annex 11<\/span><\/b><span data-contrast=\"auto\"> require that systems used in GMP environments are validated, maintained, and supported adequately.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">You must demonstrate <\/span><b><span data-contrast=\"auto\">system reliability, data integrity<\/span><\/b><span data-contrast=\"auto\">, and <\/span><b><span data-contrast=\"auto\">business continuity<\/span><\/b><span data-contrast=\"auto\">\u2014this is easier to prove with a formal agreement in place.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1294\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1294\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What if I don't currently have an SLA? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zM92 296c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h264c6.6 0 12 5.4 12 12v56c0 6.6-5.4 12-12 12H92z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zm-32 252c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92H92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1294\" class=\"elementor-element elementor-element-203ad07 e-con-full e-flex e-con e-child\" data-id=\"203ad07\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a4b2e0 elementor-widget elementor-widget-text-editor\" data-id=\"4a4b2e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-teams=\"true\"><strong>An existing SLA is not a requirement for the Customer Success Program.<\/strong><\/span><\/p><p>The Customer Success Program is like an SLA but even better, it helps you ensure:<\/p><p><b><span data-contrast=\"auto\">Risk Management &amp; Data Integrity:<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Environmental monitoring systems are critical for product safety. Our Customer Success Program ensures <\/span><b><span data-contrast=\"auto\">timely response to system issues<\/span><\/b><span data-contrast=\"auto\"> that could affect data capture, alerts, or regulatory compliance.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">The Customer Success Program also defines uptime, response time, escalation procedures, and upgrades support coverage\u2014vital for <\/span><b><span data-contrast=\"auto\">24\/7 monitoring systems<\/span><\/b><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{}\"><br \/><\/span><\/li><\/ul><p><b><span data-contrast=\"auto\">Auditor and Quality Assurance Expectations:<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Auditors often review <\/span><b><span data-contrast=\"auto\">support and maintenance agreements<\/span><\/b><span data-contrast=\"auto\"> to confirm:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Defined responsibilities between vendor and customer<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"2\"><span data-contrast=\"auto\">Reliable system support<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"2\"><span data-contrast=\"auto\">Incident response procedures<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Not having an agreement can raise <\/span><b><span data-contrast=\"auto\">compliance concerns<\/span><\/b><span data-contrast=\"auto\">, especially if downtime or service interruptions aren&#8217;t documented or managed properly.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1295\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1295\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Is legacy software still supported? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zM92 296c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h264c6.6 0 12 5.4 12 12v56c0 6.6-5.4 12-12 12H92z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zm-32 252c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92H92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1295\" class=\"elementor-element elementor-element-126326f e-con-full e-flex e-con e-child\" data-id=\"126326f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4dafb3 elementor-widget elementor-widget-text-editor\" data-id=\"c4dafb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Support is only available for current software versions. Legacy software support is discontinued to maintain security and performance standards. <span data-teams=\"true\">The Customer Success Program gives you access to both current version support, as well as legacy support while in the process of upgrading.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1296\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1296\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Will I be required to switch to this new model? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zM92 296c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h264c6.6 0 12 5.4 12 12v56c0 6.6-5.4 12-12 12H92z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zm-32 252c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92H92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1296\" class=\"elementor-element elementor-element-89a372b e-con-full e-flex e-con e-child\" data-id=\"89a372b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25841cd elementor-widget elementor-widget-text-editor\" data-id=\"25841cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-teams=\"true\">It is highly recommended. While you can remain on your current software , we are no longer offering support for legacy versions. <\/span>The new Customer Success Program gives you access to improved support, included upgrades, and additional training. Once you sign up, we do offer <span data-teams=\"true\">legacy support within the first year during the process of upgrading your system.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Why the change to a Customer Success Program?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"This program ensures you always have access to the latest software innovations, expert support, and comprehensive training-all designed to maximize your system\\u2019s performance, reduce downtime, and streamline compliance, giving your organization greater efficiency and peace of mind. This is more than tech support, it is a partnership to ensure that you meet your cleanroom goals.\"}},{\"@type\":\"Question\",\"name\":\"How does this impact calibrations and billing?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"By integrating calibration management and regular system health checks, this program ensures consistent performance evaluations, reduces bias, and aligns teams with unified quality standards-critical for compliance and operational excellence. Calibration management and automated quoting are integrated into your program, streamlining compliance and budgeting.\"}},{\"@type\":\"Question\",\"name\":\"What happens to my existing service level agreement (SLA)?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"To ensure that you do not lose any value from your previous SLA coverage &#8211;\\u00a0 any remaining SLA value will be applied as a savings to your new Customer Success Program.\"}},{\"@type\":\"Question\",\"name\":\"Pharmaceutical regulatory expectations\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Having a well-defined agreement is a best practice that supports compliance, ensures system reliability, and protects your product and data integrity. Most quality departments in GMP environments will expect them, especially for systems involved in environmental or particle monitoring.\\u00a0FDA (21 CFR Part 11) and EU GMP Annex 11 require that systems used in GMP environments are validated, maintained, and supported adequately.\\u00a0You must demonstrate system reliability, data integrity, and business continuity\\u2014this is easier to prove with a formal agreement in place.\\u00a0\"}},{\"@type\":\"Question\",\"name\":\"What if I don't currently have an SLA?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"An existing SLA is not a requirement for the Customer Success Program.The Customer Success Program is like an SLA but even better, it helps you ensure:Risk Management &amp; Data Integrity:\\u00a0Environmental monitoring systems are critical for product safety. Our Customer Success Program ensures timely response to system issues that could affect data capture, alerts, or regulatory compliance.\\u00a0The Customer Success Program also defines uptime, response time, escalation procedures, and upgrades support coverage\\u2014vital for 24\\\/7 monitoring systems.Auditor and Quality Assurance Expectations:\\u00a0Auditors often review support and maintenance agreements to confirm:\\u00a0Defined responsibilities between vendor and customer\\u00a0Reliable system support\\u00a0Incident response procedures\\u00a0Not having an agreement can raise compliance concerns, especially if downtime or service interruptions aren&#8217;t documented or managed properly.\\u00a0\"}},{\"@type\":\"Question\",\"name\":\"Is legacy software still supported?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Support is only available for current software versions. Legacy software support is discontinued to maintain security and performance standards. The Customer Success Program gives you access to both current version support, as well as legacy support while in the process of upgrading.\"}},{\"@type\":\"Question\",\"name\":\"Will I be required to switch to this new model?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"It is highly recommended. While you can remain on your current software , we are no longer offering support for legacy versions. The new Customer Success Program gives you access to improved support, included upgrades, and additional training. Once you sign up, we do offer legacy support within the first year during the process of upgrading your system.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-d425606 e-con-full e-flex e-con e-parent\" data-id=\"d425606\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6e4c85 elementor-widget elementor-widget-heading\" data-id=\"d6e4c85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div 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elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-button\" data-id=\"8340355\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\" id=\"btn1\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quote Me!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b9ea8e elementor-align-center elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-button\" data-id=\"1b9ea8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div 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data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-10f8bec\" data-id=\"10f8bec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b39029f elementor-widget elementor-widget-heading\" data-id=\"b39029f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Success Program Quote<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-63b9754 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"63b9754\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2f0d07a\" data-id=\"2f0d07a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d09ac63 elementor-widget elementor-widget-html\" data-id=\"d09ac63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div 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._show_be_error{min-width:100%}#_form_73_._inline-form,#_form_73_._inline-form ._form-content{font-family:\"IBM Plex Sans\", Helvetica, sans-serif}#_form_73_._inline-form ._row span,#_form_73_._inline-form ._row label{font-family:\"IBM Plex Sans\", Helvetica, sans-serif;font-size:14px;font-weight:400;line-height:1.6em}#_form_73__inlineform input[type=\"text\"],#_form_73__inlineform input[type=\"date\"],#_form_73__inlineform input[type=\"tel\"],#_form_73__inlineform select,#_form_73__inlineform textarea:not(.g-recaptcha-response){font-family:\"IBM Plex Sans\", Helvetica, sans-serif;font-size:14px;font-weight:400;font-color:#000000;line-height:1.6em}#_form_73_._inline-form ._html-code *:not(h1, h2, h3, h4, h5, h6),#_form_73_._inline-form .sms_consent_message,#_form_73_._inline-form ._form-thank-you{font-family:\"IBM Plex Sans\", Helvetica, sans-serif}#_form_73_._inline-form ._form-label,#_form_73_._inline-form ._form-emailidentifier,#_form_73_._inline-form ._form-checkbox-option-label{font-family:\"IBM Plex Sans\", Helvetica, sans-serif;font-size:14px;font-weight:700;line-height:1.6em}#_form_73_._inline-form ._submit{margin-top:12px;font-family:\"IBM Plex Sans\", Helvetica, sans-serif}#_form_73_._inline-form ._html-code h1,#_form_73_._inline-form ._html-code h2,#_form_73_._inline-form ._html-code h3,#_form_73_._inline-form ._html-code h4,#_form_73_._inline-form ._html-code h5,#_form_73_._inline-form ._html-code h6,#_form_73_._inline-form ._form-title{font-size:22px;line-height:normal;font-weight:600;margin-bottom:0;display:block}#_form_73_._inline-form ._form-branding{font-family:\"IBM Plex Sans\", Helvetica, sans-serif;font-size:13px;font-weight:100;font-style:normal;text-decoration:none}#_form_73_:before,#_form_73_:after{content:\" \";display:table}#_form_73_:after{clear:both}#_form_73_._inline-style{width:auto;display:inline-block}#_form_73_._inline-style input[type=\"text\"],#_form_73_._inline-style input[type=\"date\"]{padding:10px 12px}#_form_73_._inline-style button._inline-style{position:relative;top:27px}#_form_73_._inline-style p{margin:0}#_form_73_._inline-style ._button-wrapper{position:relative;margin:16px 12.5px 0 20px}#_form_73_ ._form-thank-you{position:relative;left:0;right:0;text-align:center;font-size:18px}#_form_73_ ._form-pc-confirmation ._submit{margin-top:16px}@media (min-width:320px) and (max-width:667px){#_form_73_._inline-form._inline-style ._inline-style._button-wrapper{margin-top:20px !important;margin-left:0 !important}}#_form_73_ .iti{width:100%}#_form_73_ .iti.iti--allow-dropdown.iti--separate-dial-code{width:100%}#_form_73_ .iti input{width:100%;border:#979797 1px solid;border-radius:4px}#_form_73_ .iti--separate-dial-code .iti__selected-flag{background-color:#FFFFFF;border-radius:4px}#_form_73_ .iti--separate-dial-code .iti__selected-flag:hover{background-color:rgba(0, 0, 0, 0.05)}#_form_73_ .iti__country-list{border-radius:4px;margin-top:4px;min-width:460px}#_form_73_ .iti__country-list--dropup{margin-bottom:4px}#_form_73_ .phone-error-hidden{display:none}#_form_73_ .phone-error{color:#E40E49}#_form_73_ .phone-input-error{border:1px solid #E40E49 !important}#_form_73_._inline-form ._form-content ._form-list-subscriptions-field fieldset{margin:0;margin-bottom:1.1428571429em;border:none;padding:0}#_form_73_._inline-form ._form-content ._form-list-subscriptions-field fieldset:last-child{margin-bottom:0}#_form_73_._inline-form ._form-content ._form-list-subscriptions-field legend{margin-bottom:1.1428571429em}#_form_73_._inline-form ._form-content ._form-list-subscriptions-field label{display:flex;align-items:flex-start;justify-content:flex-start;margin-bottom:0.8571428571em}#_form_73_._inline-form ._form-content ._form-list-subscriptions-field label:last-child{margin-bottom:0}#_form_73_._inline-form ._form-content ._form-list-subscriptions-field input{margin:0;margin-right:8px}#_form_73_._inline-form ._form-content ._form-list-subscriptions-field ._form-checkbox-option-label{display:block;font-weight:400;margin-top:-4px}#_form_73_._inline-form ._form-content ._form-list-subscriptions-field ._form-checkbox-option-label-with-description{display:block;font-weight:700;margin-top:-4px}#_form_73_._inline-form ._form-content ._form-list-subscriptions-field ._form-checkbox-option-description{margin:0;font-size:0.8571428571em}#_form_73_._inline-form ._form-content ._form-list-subscriptions-field ._form-subscriptions-unsubscribe-all-description{line-height:normal;margin-top:-2px}<\/style>\r\n<form method=\"POST\" action=\"https:\/\/golighthouse15556.activehosted.com\/proc.php\" id=\"_form_73_\" class=\"_form _form_73 _inline-form  \" novalidate data-styles-version=\"5\">\r\n  <input type=\"hidden\" name=\"u\" value=\"73\" \/>\r\n  <input type=\"hidden\" name=\"f\" value=\"73\" \/>\r\n  <input type=\"hidden\" name=\"s\" \/>\r\n  <input type=\"hidden\" name=\"c\" value=\"0\" \/>\r\n  <input type=\"hidden\" name=\"m\" value=\"0\" \/>\r\n  <input type=\"hidden\" name=\"act\" value=\"sub\" \/>\r\n  <input type=\"hidden\" name=\"v\" value=\"2\" \/>\r\n  <input type=\"hidden\" name=\"or\" value=\"e4a36fe20f431d6e10ee4647f4eda6e9\" \/>\r\n  <div class=\"_form-content\">\r\n    <div class=\"_form_element _x03694241 _full_width _clear\" >\r\n      <title class=\"_form-title\">\r\n        Please fill out the following fields, and we will contact you back as soon as possible.\r\n      <\/title>\r\n    <\/div>\r\n    <div class=\"_form_element _x50696182 _full_width \" >\r\n      <label for=\"firstname\" class=\"_form-label\">\r\n        First Name<span class=\"field-required\">\r\n        *\r\n      <\/span>\r\n    <\/label>\r\n    <div class=\"_field-wrapper\">\r\n      <input type=\"text\" id=\"firstname\" name=\"firstname\" placeholder=\"Type your first name\" required\/>\r\n    <\/div>\r\n  <\/div>\r\n  <div class=\"_form_element _x65507796 _full_width \" >\r\n    <label for=\"lastname\" class=\"_form-label\">\r\n      Last Name<span class=\"field-required\">\r\n      *\r\n    <\/span>\r\n  <\/label>\r\n  <div class=\"_field-wrapper\">\r\n    <input type=\"text\" id=\"lastname\" name=\"lastname\" placeholder=\"Type your last name\" required\/>\r\n  <\/div>\r\n<\/div>\r\n<div class=\"_form_element _x52279494 _full_width \" >\r\n  <label for=\"firstname\" class=\"_form-label\">\r\n    Company Name<span class=\"field-required\">\r\n    *\r\n  <\/span>\r\n<\/label>\r\n<div class=\"_field-wrapper\">\r\n  <input type=\"text\" id=\"firstname\" name=\"firstname\" placeholder=\"\" required\/>\r\n<\/div>\r\n<\/div>\r\n<div class=\"_form_element _x07949611 _full_width \" >\r\n<label for=\"email\" class=\"_form-label\">\r\n  Email<span class=\"field-required\">\r\n  *\r\n<\/span>\r\n<\/label>\r\n<div class=\"_field-wrapper\">\r\n<input type=\"text\" id=\"email\" name=\"email\" placeholder=\"\" required\/>\r\n<\/div>\r\n<\/div>\r\n<div class=\"_form_element _field2 _full_width \" >\r\n<label for=\"field[2]\" class=\"_form-label\">\r\nPhone Number<span class=\"field-required\">\r\n*\r\n<\/span>\r\n<\/label>\r\n<div class=\"_field-wrapper\">\r\n<input type=\"text\" id=\"field[2]\" name=\"field[2]\" value=\"\" placeholder=\"\" required\/>\r\n<\/div>\r\n<\/div>\r\n<div class=\"_form_element _field28 _full_width \" >\r\n<\/div>\r\n<div class=\"_form_element _x45112079 _full_width \" >\r\n<label for=\"field[40]\" class=\"_form-label\">\r\nComments\r\n<\/label>\r\n<div class=\"_field-wrapper\">\r\n<input type=\"text\" id=\"field[40]\" name=\"field[40]\" value=\"\" placeholder=\"\" \/>\r\n<\/div>\r\n<\/div>\r\n<div class=\"_form_element _x60962188 _full_width \" >\r\n<label for=\"ls\" class=\"_form-label\">\r\nPlease verify your request<span class=\"field-required\">\r\n*\r\n<\/span>\r\n<\/label>\r\n<div class=\"g-recaptcha\" data-sitekey=\"6LcwIw8TAAAAACP1ysM08EhCgzd6q5JAOUR1a0Go\">\r\n<\/div>\r\n<\/div>\r\n<div class=\"_button-wrapper _full_width\">\r\n<button id=\"_form_73_submit\" class=\"_submit\" type=\"submit\">\r\nSubmit\r\n<\/button>\r\n<\/div>\r\n<div class=\"_clear-element\">\r\n<\/div>\r\n<\/div>\r\n<div class=\"_form-thank-you\" style=\"display:none;\">\r\n<\/div>\r\n<\/form><script>\r\nwindow.cfields = {\"2\":\"company\",\"40\":\"comments\"};\r\nwindow._show_thank_you = function(id, message, trackcmp_url, email) {\r\n    var form = document.getElementById('_form_' + id + '_'), thank_you = form.querySelector('._form-thank-you');\r\n    form.querySelector('._form-content').style.display = 'none';\r\n    thank_you.innerHTML = message;\r\n    thank_you.style.display = 'block';\r\n    const vgoAlias = typeof visitorGlobalObjectAlias === 'undefined' ? 'vgo' : visitorGlobalObjectAlias;\r\n    var visitorObject = window[vgoAlias];\r\n    if (email && typeof visitorObject !== 'undefined') {\r\n        visitorObject('setEmail', email);\r\n        visitorObject('update');\r\n    } else if (typeof(trackcmp_url) != 'undefined' && trackcmp_url) {\r\n        \/\/ Site tracking URL to use after inline form submission.\r\n        _load_script(trackcmp_url);\r\n    }\r\n    if (typeof window._form_callback !== 'undefined') window._form_callback(id);\r\n};\r\nwindow._show_unsubscribe = function(id, message, trackcmp_url, email) {\r\n    var form = document.getElementById('_form_' + id + '_'), unsub = form.querySelector('._form-thank-you');\r\n    var branding = form.querySelector('._form-branding');\r\n    if (branding) {\r\n        branding.style.display = 'none';\r\n    }\r\n    form.querySelector('._form-content').style.display = 'none';\r\n    unsub.style.display = 'block';\r\n    form.insertAdjacentHTML('afterend', message)\r\n    const vgoAlias = typeof visitorGlobalObjectAlias === 'undefined' ? 'vgo' : visitorGlobalObjectAlias;\r\n    var visitorObject = window[vgoAlias];\r\n    if (email && typeof visitorObject !== 'undefined') {\r\n        visitorObject('setEmail', email);\r\n        visitorObject('update');\r\n    } else if (typeof(trackcmp_url) != 'undefined' && trackcmp_url) {\r\n        \/\/ Site tracking URL to use after inline form submission.\r\n        _load_script(trackcmp_url);\r\n    }\r\n    if (typeof window._form_callback !== 'undefined') window._form_callback(id);\r\n};\r\nwindow._show_error = function(id, message, html) {\r\n    var form = document.getElementById('_form_' + id + '_'),\r\n        err = document.createElement('div'),\r\n        button = form.querySelector('button[type=\"submit\"]'),\r\n        old_error = form.querySelector('._form_error');\r\n    if (old_error) old_error.parentNode.removeChild(old_error);\r\n    err.innerHTML = message;\r\n    err.className = '_error-inner _form_error _no_arrow';\r\n    var wrapper = document.createElement('div');\r\n    wrapper.className = '_form-inner _show_be_error';\r\n    wrapper.appendChild(err);\r\n    button.parentNode.insertBefore(wrapper, button);\r\n    var submitButton = form.querySelector('[id^=\"_form\"][id$=\"_submit\"]');\r\n    submitButton.disabled = false;\r\n    submitButton.classList.remove('processing');\r\n    if (html) {\r\n        var div = document.createElement('div');\r\n        div.className = '_error-html';\r\n        div.innerHTML = html;\r\n        err.appendChild(div);\r\n    }\r\n};\r\nwindow._show_pc_confirmation = function(id, header, detail, show, email) {\r\n    var form = document.getElementById('_form_' + id + '_'), pc_confirmation = form.querySelector('._form-pc-confirmation');\r\n    if (pc_confirmation.style.display === 'none') {\r\n        form.querySelector('._form-content').style.display = 'none';\r\n        pc_confirmation.innerHTML = \"<div class='_form-title'>\" + header + \"<\/div>\" + \"<p>\" + detail + \"<\/p>\" +\r\n        \"<button class='_submit' id='hideButton'>Manage preferences<\/button>\";\r\n        pc_confirmation.style.display = 'block';\r\n        var mp = document.querySelector('input[name=\"mp\"]');\r\n        mp.value = '0';\r\n    } else {\r\n        form.querySelector('._form-content').style.display = 'inline';\r\n        pc_confirmation.style.display = 'none';\r\n    }\r\n\r\n    var hideButton = document.getElementById('hideButton');\r\n    \/\/ Add event listener to the button\r\n    hideButton.addEventListener('click', function() {\r\n        var submitButton = document.querySelector('#_form_73_submit');\r\n        submitButton.disabled = false;\r\n        submitButton.classList.remove('processing');\r\n        var mp = document.querySelector('input[name=\"mp\"]');\r\n        mp.value = '1';\r\n        const cacheBuster = new URL(window.location.href);\r\n        cacheBuster.searchParams.set('v', new Date().getTime());\r\n        window.location.href = cacheBuster.toString();\r\n    });\r\n\r\n    const vgoAlias = typeof visitorGlobalObjectAlias === 'undefined' ? 'vgo' : visitorGlobalObjectAlias;\r\n    var visitorObject = window[vgoAlias];\r\n    if (email && typeof visitorObject !== 'undefined') {\r\n        visitorObject('setEmail', email);\r\n        visitorObject('update');\r\n    } else if (typeof(trackcmp_url) != 'undefined' && trackcmp_url) {\r\n        \/\/ Site tracking URL to use after inline form submission.\r\n        _load_script(trackcmp_url);\r\n    }\r\n    if (typeof window._form_callback !== 'undefined') window._form_callback(id);\r\n};\r\nwindow._load_script = function(url, callback, isSubmit) {\r\n    var head = document.querySelector('head'), script = document.createElement('script'), r = false;\r\n    var submitButton = document.querySelector('#_form_73_submit');\r\n    script.charset = 'utf-8';\r\n    script.src = url;\r\n    if (callback) {\r\n        script.onload = script.onreadystatechange = function() {\r\n            if (!r && (!this.readyState || this.readyState == 'complete')) {\r\n                r = true;\r\n                callback();\r\n            }\r\n        };\r\n    }\r\n    script.onerror = function() {\r\n        if (isSubmit) {\r\n            if (script.src.length > 10000) {\r\n                _show_error(\"73\", \"Sorry, your submission failed. Please shorten your responses and try again.\");\r\n            } else {\r\n                _show_error(\"73\", \"Sorry, your submission failed. Please try again.\");\r\n            }\r\n            submitButton.disabled = false;\r\n            submitButton.classList.remove('processing');\r\n        }\r\n    }\r\n\r\n    head.appendChild(script);\r\n};\r\n(function() {\r\n    var iti;\r\n    if (window.location.search.search(\"excludeform\") !== -1) return false;\r\n    var getCookie = function(name) {\r\n        var match = document.cookie.match(new RegExp('(^|; )' + name + '=([^;]+)'));\r\n        return match ? match[2] : null;\r\n    }\r\n    var setCookie = function(name, value) {\r\n        var now = new Date();\r\n        var time = now.getTime();\r\n        var expireTime = time + 1000 * 60 * 60 * 24 * 365;\r\n        now.setTime(expireTime);\r\n        document.cookie = name + '=' + value + '; expires=' + now + ';path=\/; Secure; SameSite=Lax;';\r\n    }\r\n    var addEvent = function(element, event, func) {\r\n        if (element.addEventListener) {\r\n            element.addEventListener(event, func);\r\n        } else {\r\n            var oldFunc = element['on' + event];\r\n            element['on' + event] = function() {\r\n                oldFunc.apply(this, arguments);\r\n                func.apply(this, arguments);\r\n            };\r\n        }\r\n    }\r\n    var _removed = false;\r\n        var form_to_submit = document.getElementById('_form_73_');\r\n    var allInputs = form_to_submit.querySelectorAll('input, select, textarea'), tooltips = [], submitted = false;\r\n\r\n    var getUrlParam = function(name) {\r\n        if (name.toLowerCase() !== 'email') {\r\n            var params = new URLSearchParams(window.location.search);\r\n            return params.get(name) || false;\r\n        }\r\n        \/\/ email is a special case because a plus is valid in the email address\r\n        var qString = window.location.search;\r\n        if (!qString) {\r\n            return false;\r\n        }\r\n        var parameters = qString.substr(1).split('&');\r\n        for (var i = 0; i < parameters.length; i++) {\r\n            var parameter = parameters[i].split('=');\r\n            if (parameter[0].toLowerCase() === 'email') {\r\n                return parameter[1] === undefined ? true : decodeURIComponent(parameter[1]);\r\n            }\r\n        }\r\n        return false;\r\n    };\r\n\r\n    var acctDateFormat = \"%m\/%d\/%Y\";\r\n    var getNormalizedDate = function(date, acctFormat) {\r\n        var decodedDate = decodeURIComponent(date);\r\n        if (acctFormat && acctFormat.match(\/(%d|%e).*%m\/gi) !== null) {\r\n            return decodedDate.replace(\/(\\d{2}).*(\\d{2}).*(\\d{4})\/g, '$3-$2-$1');\r\n        } else if (Date.parse(decodedDate)) {\r\n            var dateObj = new Date(decodedDate);\r\n            var year = dateObj.getFullYear();\r\n            var month = dateObj.getMonth() + 1;\r\n            var day = dateObj.getDate();\r\n            return `${year}-${month < 10 ? `0${month}` : month}-${day < 10 ? `0${day}` : day}`;\r\n        }\r\n        return false;\r\n    };\r\n\r\n    var getNormalizedTime = function(time) {\r\n        var hour, minutes;\r\n        var decodedTime = decodeURIComponent(time);\r\n        var timeParts = Array.from(decodedTime.matchAll(\/(\\d{1,2}):(\\d{1,2})\\W*([AaPp][Mm])?\/gm))[0];\r\n        if (timeParts[3]) { \/\/ 12 hour format\r\n            var isPM = timeParts[3].toLowerCase() === 'pm';\r\n            if (isPM) {\r\n                hour = parseInt(timeParts[1]) === 12 ? '12' : `${parseInt(timeParts[1]) + 12}`;\r\n            } else {\r\n                hour = parseInt(timeParts[1]) === 12 ? 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remove_tooltip(elem) : false;\r\n        if (elem.type != 'checkbox') elem.className = elem.className.replace(\/ ?_has_error ?\/g, '');\r\n        if (elem.getAttribute('required') !== null) {\r\n            if (elem.type == 'radio' || (elem.type == 'checkbox' && \/any\/.test(elem.className))) {\r\n                var elems = form_to_submit.elements[elem.name];\r\n                if (!(elems instanceof NodeList || elems instanceof HTMLCollection) || elems.length <= 1) {\r\n                    no_error = elem.checked;\r\n                }\r\n                else {\r\n                    no_error = false;\r\n                    for (var i = 0; i < elems.length; i++) {\r\n                        if (elems[i].checked) no_error = true;\r\n                    }\r\n                }\r\n                if (!no_error) {\r\n                    tooltip = create_tooltip(elem, \"Please select an option.\");\r\n                }\r\n            } else if (elem.type =='checkbox') {\r\n                var elems = form_to_submit.elements[elem.name], found = false, err = [];\r\n                no_error = true;\r\n                for (var i = 0; i < elems.length; i++) {\r\n                    if (elems[i].getAttribute('required') === null) continue;\r\n                    if (!found && elems[i] !== elem) return true;\r\n                    found = true;\r\n                    elems[i].className = elems[i].className.replace(\/ ?_has_error ?\/g, '');\r\n                    if (!elems[i].checked) {\r\n                        no_error = false;\r\n                        elems[i].className = elems[i].className + ' _has_error';\r\n                        err.push(\"Checking %s is required\".replace(\"%s\", elems[i].value));\r\n                    }\r\n                }\r\n                if (!no_error) {\r\n                    tooltip = create_tooltip(elem, err.join('<br\/>'));\r\n                }\r\n            } else if (elem.tagName == 'SELECT') {\r\n                var selected = true;\r\n                if (elem.multiple) {\r\n                    selected = false;\r\n                    for (var i = 0; i < elem.options.length; i++) {\r\n                        if (elem.options[i].selected) {\r\n                            selected = true;\r\n                            break;\r\n                        }\r\n                    }\r\n                } else {\r\n                    for (var i = 0; i < elem.options.length; i++) {\r\n                        if (elem.options[i].selected\r\n                            && (!elem.options[i].value\r\n                            || (elem.options[i].value.match(\/\\n\/g)))\r\n                        ) {\r\n                            selected = false;\r\n                        }\r\n                    }\r\n                }\r\n                if (!selected) {\r\n                    elem.className = elem.className + ' _has_error';\r\n                    no_error = false;\r\n                    tooltip = create_tooltip(elem, \"Please select an option.\");\r\n                }\r\n            } else if (value === undefined || value === null || value === '') {\r\n                elem.className = elem.className + ' _has_error';\r\n                no_error = false;\r\n                tooltip = create_tooltip(elem, \"This field is required.\");\r\n            }\r\n        }\r\n        if (no_error && elem.name == 'email') {\r\n            if (!value.match(\/^[\\+_a-z0-9-'&=]+(\\.[\\+_a-z0-9-']+)*@[a-z0-9-]+(\\.[a-z0-9-]+)*(\\.[a-z]{2,})$\/i)) {\r\n                elem.className = elem.className + ' _has_error';\r\n                no_error = false;\r\n                tooltip = create_tooltip(elem, \"Enter a valid email address.\");\r\n            }\r\n        }\r\n        if (no_error && (elem.id == 'phone')) {\r\n            if (elem.value.trim() && typeof iti != 'undefined' && !iti.isValidNumber()) {\r\n                elem.className = elem.className + ' _has_error';\r\n                no_error = false;\r\n                tooltip = create_tooltip(elem, \"Enter a valid phone number.\");\r\n            }\r\n        }\r\n        if (no_error && \/date_field\/.test(elem.className)) {\r\n            if (!value.match(\/^\\d\\d\\d\\d-\\d\\d-\\d\\d$\/)) {\r\n                elem.className = elem.className + ' _has_error';\r\n                no_error = false;\r\n                tooltip = create_tooltip(elem, \"Enter a valid date.\");\r\n            }\r\n        }\r\n\r\n        if (no_error && elem.name === 'sms_consent') {\r\n            const elemShouldBeChecked = (!!elem.attributes.required && !elem.checked);\r\n            if (elemShouldBeChecked) {\r\n                elem.className = elem.className + ' _has_error';\r\n                no_error = false;\r\n                tooltip = create_tooltip(elem, \"Please check this box to continue\");\r\n            } else {\r\n                elem.className = elem.className.replace(\/ ?_has_error ?\/g, '');\r\n            }\r\n        }\r\n        tooltip ? 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