{"id":23843,"date":"2025-05-01T12:17:04","date_gmt":"2025-05-01T19:17:04","guid":{"rendered":"https:\/\/www.golighthouse.com\/en\/?page_id=23843"},"modified":"2025-07-11T10:13:14","modified_gmt":"2025-07-11T17:13:14","slug":"customer-success-program","status":"publish","type":"page","link":"https:\/\/www.golighthouse.com\/en\/customer-success-program\/","title":{"rendered":"Customer Success Program"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"23843\" class=\"elementor elementor-23843\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-29b5145 e-flex e-con-boxed e-con e-parent\" data-id=\"29b5145\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1bb1e49 e-con-full e-flex e-con e-child\" data-id=\"1bb1e49\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e46f1c7 elementor-widget elementor-widget-spacer\" data-id=\"e46f1c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40f5d8c elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"40f5d8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">LWS Customer Success <span class=\"elementor-heading-title elementor-size-default elementor-inline-editing pen\" style=\"font-weight: bold;color: #ffd540\" data-elementor-setting-key=\"title\" data-pen-placeholder=\"Type Here...\">Program<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-360d3b6 elementor-widget elementor-widget-spacer\" data-id=\"360d3b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1122d5 elementor-headline--style-rotate elementor-widget elementor-widget-animated-headline\" data-id=\"f1122d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headline_style&quot;:&quot;rotate&quot;,&quot;animation_type&quot;:&quot;slide&quot;,&quot;rotating_text&quot;:&quot;Continuous Support\\nSimplified Compliance\\nExpert Training\\nSeamless Upgrades\\nProactive Maintenance&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;rotate_iteration_delay&quot;:2500}\" data-widget_type=\"animated-headline.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h5 class=\"elementor-headline elementor-headline-animation-type-slide\">\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">Ensuring Your<\/span>\n\t\t\t\t<span class=\"elementor-headline-dynamic-wrapper elementor-headline-text-wrapper\">\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text elementor-headline-text-active\">\n\t\t\t\tContinuous&nbsp;Support\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text\">\n\t\t\t\tSimplified&nbsp;Compliance\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text\">\n\t\t\t\tExpert&nbsp;Training\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text\">\n\t\t\t\tSeamless&nbsp;Upgrades\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text\">\n\t\t\t\tProactive&nbsp;Maintenance\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/h5>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-ece1ab5 e-flex e-con-boxed e-con e-parent\" data-id=\"ece1ab5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a21378 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"9a21378\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 style=\"text-align: center;\" role=\"heading\" data-uw-rm-heading=\"level\" aria-level=\"1\">A New Era of Improved Dedicated Support to Ensure Your Success<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-afee920 e-flex e-con-boxed e-con e-parent\" data-id=\"afee920\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c19b72d elementor-widget elementor-widget-spacer\" data-id=\"c19b72d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0aff03b elementor-widget elementor-widget-heading\" data-id=\"0aff03b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Welcome to the Customer Success Program<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9399793 elementor-widget elementor-widget-text-editor\" data-id=\"9399793\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><p><strong><b>Experience a new level of support with our move from a legacy licensing model to a comprehensive Customer Success Program.<\/b><\/strong> This program is designed to deliver you continuous value, robust support, and ongoing innovation-empowering your organization to meet your cleanroom goals.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-00ce105 e-con-full e-flex e-con e-child\" data-id=\"00ce105\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8400b0a elementor-widget elementor-widget-image\" data-id=\"8400b0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"635\" height=\"423\" src=\"https:\/\/www.golighthouse.com\/en\/wp-content\/uploads\/2025\/05\/Tech-Support-Staff-Ready-To-Help.png\" class=\"attachment-medium_large size-medium_large wp-image-23919\" alt=\"Tech Support Staff Ready To Help\" srcset=\"https:\/\/www.golighthouse.com\/en\/wp-content\/uploads\/2025\/05\/Tech-Support-Staff-Ready-To-Help.png 635w, https:\/\/www.golighthouse.com\/en\/wp-content\/uploads\/2025\/05\/Tech-Support-Staff-Ready-To-Help-300x200.png 300w\" sizes=\"(max-width: 635px) 100vw, 635px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-cdc2b3b e-con-full e-flex e-con e-child\" data-id=\"cdc2b3b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4719abb elementor-widget elementor-widget-heading\" data-id=\"4719abb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What Your Customer Success Program Includes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c04ad83 elementor-widget elementor-widget-text-editor\" data-id=\"c04ad83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul class=\"marker:text-textOff list-disc\"><li><p class=\"my-0\"><strong><b>All-Inclusive Software Access<\/b>:\u00a0Always stay up-to-date with the latest features, security enhancements, and performance upgrades. No more separate upgrade fees or outdated versions &#8211; your Customer Success Program keeps you current and supported.<\/strong><\/p><\/li><li><p class=\"my-0\"><strong><b>Simplified Calibration<\/b><\/strong>: Instantly view your calibration status, calibration certificates, get automated quoting, and easily submit calibration requests.<\/p><\/li><li><p class=\"my-0\"><strong><b>Remote System Health Checks<\/b><\/strong>: Preventative maintenance on a timeline that works for you to maximize uptime and reliability.<\/p><\/li><li><p class=\"my-0\"><strong><b>Product Lifecycle Clarity<\/b><\/strong>: Access to your product lists, calibration status, and lifecycle details.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b2b33d elementor-widget elementor-widget-heading\" data-id=\"6b2b33d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Support: We\u2019re Here for You on Your Schedule<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea86c1a elementor-widget elementor-widget-text-editor\" data-id=\"ea86c1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>The new Customer Success Program offers true open-ended support from simple operation questions down to detailed instructions on how to meet your compliance requirements. Our customer success support teams are dedicated to your success, reachable through phone, chat, or email. You will enjoy:<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b8e646 elementor-widget elementor-widget-text-editor\" data-id=\"0b8e646\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul class=\"marker:text-textOff list-disc\"><li><strong><b>24\/7 Global Support<\/b>:<\/strong>\u00a0\u201cFollow the sun\u201d model ensures help is always available.<\/li><li><strong><b>Easy Support Ticket Submission<\/b>:<\/strong>\u00a0Submit requests online, by phone, or through chat for rapid assistance.<\/li><li><strong><b>Live Ticket Status Updates:<\/b><\/strong> Easily view the current status of all your support requests.<\/li><li><strong><b>Comprehensive Knowledge Base<\/b>:<\/strong>\u00a0Access FAQs, training documents, and troubleshooting guides anytime.<\/li><li><strong><b>First-Contact Resolution<\/b>:<\/strong>\u00a0Most issues are resolved on your first interaction with our skilled support team.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bbc570 elementor-widget elementor-widget-heading\" data-id=\"3bbc570\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Training: Empowering Your Team<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-521652f elementor-widget elementor-widget-text-editor\" data-id=\"521652f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"my-0\">We want to help you succeed. Your Customer Success Program includes:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cbf71cd elementor-widget elementor-widget-text-editor\" data-id=\"cbf71cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul class=\"marker:text-textOff list-disc\"><li><p class=\"my-0\"><strong><b>Remote &amp; On-Site Training<\/b>:<\/strong> Book sessions with our specialists for remote or on-site training (site travel costs apply). Ideal for onboarding new operators or administrators.<\/p><\/li><li><p class=\"my-0\"><strong><b>On-Demand Training Videos<\/b>:<\/strong>\u00a0Access a growing library of tutorials, including setup, how-to guides, and advanced workflows.<\/p><\/li><li><p class=\"my-0\"><strong><b>Live Webinars &amp; Tutorials<\/b>:<\/strong>\u00a0Training sessions and webinars covering new features, best practices, and advanced topics.<\/p><\/li><li><p class=\"my-0\"><strong><b>Refresher Courses<\/b>:<\/strong>\u00a0Keep your team sharp with periodic refresher training for both operators and administrators.<\/p><\/li><li><p class=\"my-0\"><strong><b>Customized Training<\/b>:<\/strong>\u00a0Tailored programs for company-specific needs.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-e0c2b13 e-con-full e-flex e-con e-child\" data-id=\"e0c2b13\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1340d1f elementor-widget elementor-widget-image\" data-id=\"1340d1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/www.golighthouse.com\/en\/wp-content\/uploads\/2025\/06\/Untitled-12-768x432.jpg\" class=\"attachment-medium_large size-medium_large wp-image-28680\" alt=\"Cleanroom workers looking at computer data\" srcset=\"https:\/\/www.golighthouse.com\/en\/wp-content\/uploads\/2025\/06\/Untitled-12-768x432.jpg 768w, https:\/\/www.golighthouse.com\/en\/wp-content\/uploads\/2025\/06\/Untitled-12-300x169.jpg 300w, https:\/\/www.golighthouse.com\/en\/wp-content\/uploads\/2025\/06\/Untitled-12-1024x576.jpg 1024w, https:\/\/www.golighthouse.com\/en\/wp-content\/uploads\/2025\/06\/Untitled-12-1536x864.jpg 1536w, https:\/\/www.golighthouse.com\/en\/wp-content\/uploads\/2025\/06\/Untitled-12.jpg 1920w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-0e3ff92 e-con-full e-flex e-con e-child\" data-id=\"0e3ff92\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-198b8a8 elementor-widget elementor-widget-heading\" data-id=\"198b8a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Software  Upgrades<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80878b7 elementor-widget elementor-widget-text-editor\" data-id=\"80878b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul class=\"marker:text-textOff list-disc\"><li><p class=\"my-0\"><strong><span style=\"font-weight: bold; background-color: transparent;\">Upgrades Included<\/span>:<\/strong>\u00a0<span style=\"background-color: transparent;\">Software upgrades \/ license costs are covered in the Customer Success Program-no surprise charges.<\/span><\/p><\/li><li><p class=\"my-0\"><strong><span style=\"font-weight: bold; background-color: transparent;\">Remote Re-Validation<\/span>:<\/strong>\u00a0<span style=\"background-color: transparent;\">Is now included with your program; on-site validation available for an additional travel fee.<\/span><\/p><\/li><li><p class=\"my-0\"><strong><span style=\"font-weight: bold; background-color: transparent;\">Addendums<\/span>:<\/strong>\u00a0<span style=\"background-color: transparent;\">IQ (Server specs &amp; software version) and OQ (for new software versions) included for compliance.<\/span><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-e29272d e-con-full e-flex e-con e-child\" data-id=\"e29272d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d26af24 elementor-widget elementor-widget-image\" data-id=\"d26af24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"438\" src=\"https:\/\/www.golighthouse.com\/en\/wp-content\/uploads\/2025\/07\/ApexR-Yoda.png\" class=\"attachment-medium_large size-medium_large wp-image-29160\" alt=\"ApexR03 shown in an automated production line\" srcset=\"https:\/\/www.golighthouse.com\/en\/wp-content\/uploads\/2025\/07\/ApexR-Yoda.png 768w, https:\/\/www.golighthouse.com\/en\/wp-content\/uploads\/2025\/07\/ApexR-Yoda-300x171.png 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-57ebd7f e-con-full e-flex e-con e-child\" data-id=\"57ebd7f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33fb4de elementor-widget elementor-widget-heading\" data-id=\"33fb4de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Product Lifecycle &amp; Calibration<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75fbbc1 elementor-widget elementor-widget-text-editor\" data-id=\"75fbbc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul class=\"marker:text-textOff list-disc\"><li><p class=\"my-0\"><strong><b>Automated Calibration Management<\/b>:<\/strong>\u00a0View calibration status and certificates, and receive automated service quotes.<\/p><\/li><li><p class=\"my-0\"><strong><b>System Health Checks<\/b>:<\/strong>\u00a0Preventative maintenance recommended quarterly for optimal performance.<\/p><\/li><li><p class=\"my-0\"><strong><b>Lifecycle Transparency<\/b>:<\/strong>\u00a0Clear view of your product\u2019s lifecycle and support status.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f52f66 elementor-widget elementor-widget-heading\" data-id=\"1f52f66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Seamless Transition from SLA to Customer Success Program<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38e81ca elementor-widget elementor-widget-text-editor\" data-id=\"38e81ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul class=\"marker:text-textOff list-disc\"><li><p class=\"my-0\"><strong><b>SLA Conversion<\/b>:<\/strong>\u00a0Any remaining value on your previous SLA will be credited toward your new Customer Success Program.<\/p><\/li><li><p class=\"my-0\"><strong><b>All-Inclusive Support<\/b>:<\/strong>\u00a0No more unexpected fees. Your program covers everything from product handoff to software upgrades and support.<\/p><\/li><li><p class=\"my-0\"><strong><b>Updated Terms &amp; Conditions<\/b>:<\/strong>\u00a0Review our updated agreements to ensure clarity and compliance.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-d425606 e-con-full e-flex e-con e-parent\" data-id=\"d425606\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aeac6e8 elementor-headline--style-rotate elementor-widget elementor-widget-animated-headline\" data-id=\"aeac6e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headline_style&quot;:&quot;rotate&quot;,&quot;animation_type&quot;:&quot;slide&quot;,&quot;rotating_text&quot;:&quot;Succeed!&quot;,&quot;rotate_iteration_delay&quot;:3500,&quot;loop&quot;:&quot;yes&quot;}\" data-widget_type=\"animated-headline.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2 class=\"elementor-headline elementor-headline-animation-type-slide\">\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">We Help You<\/span>\n\t\t\t\t<span class=\"elementor-headline-dynamic-wrapper elementor-headline-text-wrapper\">\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text elementor-headline-text-active\">\n\t\t\t\tSucceed!\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/h2>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a4f8f1 elementor-widget elementor-widget-spacer\" data-id=\"6a4f8f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-755d735 elementor-widget elementor-widget-text-editor\" data-id=\"755d735\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default elementor-inline-editing pen\" style=\"text-align: center;\" contenteditable=\"true\" data-elementor-setting-key=\"title\" data-pen-placeholder=\"Type Here...\"><span style=\"color: #ffffff;\">We offer price plans for small, medium, and large facilities. <\/span><span style=\"color: #ffd540;\">Get your quote now.\u200b<\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f53d3d elementor-align-center elementor-widget elementor-widget-button\" data-id=\"5f53d3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"tel:+1-458-505-2079\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Call to Discuss<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99187ff elementor-align-center elementor-widget elementor-widget-button\" data-id=\"99187ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/la11-core1.sfdc-lywfpd.salesforceliveagent.com\/content\/s\/chat?language=en_US&#038;org_id=00DA0000000HQJp&#038;deployment_id=5723m000000Qgr0&#038;sid=e9687da6-9da4-4615-9bc3-d1f4a97e6e95#deployment_id=5723m000000Qgr0&#038;org_id=00DA0000000HQJp&#038;button_id=5733m000000Qem8&#038;session_id=e9687da6-9da4-4615-9bc3-d1f4a97e6e95\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Instant Chat<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8340355 elementor-align-center elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-button\" data-id=\"8340355\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\" id=\"btn1\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quote Me!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b9ea8e elementor-align-center elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-button\" data-id=\"1b9ea8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\" id=\"btn2\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quote Me!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd30df8 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"fd30df8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\" id=\"btn3\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send Me A Quote<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bab51b elementor-widget elementor-widget-spacer\" data-id=\"3bab51b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-c10e586 e-con-full lws-hidden  e-flex e-con e-parent\" data-id=\"c10e586\" data-element_type=\"container\" data-e-type=\"container\" id=\"sect1\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4050551 e-con-full lws-hidden  e-flex e-con e-parent\" data-id=\"4050551\" data-element_type=\"container\" data-e-type=\"container\" id=\"sect2\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-fe76f08 e-con-full lws-hidden  e-flex e-con e-parent\" data-id=\"fe76f08\" data-element_type=\"container\" data-e-type=\"container\" id=\"sect3\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40aa88e elementor-widget elementor-widget-shortcode\" data-id=\"40aa88e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"28249\" class=\"elementor elementor-28249\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-c3b95b8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c3b95b8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-10f8bec\" data-id=\"10f8bec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b39029f elementor-widget elementor-widget-heading\" data-id=\"b39029f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Success Program Quote<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-63b9754 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"63b9754\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2f0d07a\" data-id=\"2f0d07a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d09ac63 elementor-widget elementor-widget-html\" data-id=\"d09ac63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>@import url(https:\/\/fonts.bunny.net\/css?family=ibm-plex-sans:400,600);<\/style>\r\n<style>\r\n#_form_73_{font-size:14px;line-height:1.6;font-family:arial, helvetica, sans-serif;margin:0}#_form_73_ *{outline:0}._form_hide{display:none;visibility:hidden}._form_show{display:block;visibility:visible}#_form_73_._form-top{top:0}#_form_73_._form-bottom{bottom:0}#_form_73_._form-left{left:0}#_form_73_._form-right{right:0}#_form_73_ input[type=\"text\"],#_form_73_ input[type=\"tel\"],#_form_73_ input[type=\"date\"],#_form_73_ textarea{padding:6px;height:auto;border:#979797 1px solid;border-radius:4px;color:#000 !important;font-size:14px;-webkit-box-sizing:border-box;-moz-box-sizing:border-box;box-sizing:border-box}#_form_73_ textarea{resize:none}#_form_73_ ._submit{-webkit-appearance:none;cursor:pointer;font-family:arial, sans-serif;font-size:14px;text-align:center;background:#FFD540 !important;border:0 !important;-moz-border-radius:4px !important;-webkit-border-radius:4px !important;border-radius:4px !important;color:#030303 !important;padding:10px !important}#_form_73_ ._submit:disabled{cursor:not-allowed;opacity:0.4}#_form_73_ ._submit.processing{position:relative}#_form_73_ ._submit.processing::before{content:\"\";width:1em;height:1em;position:absolute;z-index:1;top:50%;left:50%;border:double 3px transparent;border-radius:50%;background-image:linear-gradient(#FFD540, #FFD540), conic-gradient(#FFD540, #030303);background-origin:border-box;background-clip:content-box, border-box;animation:1200ms ease 0s infinite normal none running _spin}#_form_73_ ._submit.processing::after{content:\"\";position:absolute;top:0;bottom:0;left:0;right:0;background:#FFD540 !important;border:0 !important;-moz-border-radius:4px !important;-webkit-border-radius:4px !important;border-radius:4px !important;color:#030303 !important;padding:10px !important}@keyframes _spin{0%{transform:translate(-50%, -50%) rotate(90deg)}100%{transform:translate(-50%, -50%) rotate(450deg)}}#_form_73_ ._close-icon{cursor:pointer;background-image:url(\"https:\/\/d226aj4ao1t61q.cloudfront.net\/esfkyjh1u_forms-close-dark.png\");background-repeat:no-repeat;background-size:14.2px 14.2px;position:absolute;display:block;top:11px;right:9px;overflow:hidden;width:16.2px;height:16.2px}#_form_73_ ._close-icon:before{position:relative}#_form_73_ ._form-body{margin-bottom:30px}#_form_73_ ._form-image-left{width:150px;float:left}#_form_73_ ._form-content-right{margin-left:164px}#_form_73_ ._form-branding{color:#fff;font-size:10px;clear:both;text-align:left;margin-top:30px;font-weight:100}#_form_73_ ._form-branding ._logo{display:block;width:130px;height:14px;margin-top:6px;background-image:url(\"https:\/\/d226aj4ao1t61q.cloudfront.net\/hh9ujqgv5_aclogo_li.png\");background-size:130px auto;background-repeat:no-repeat}#_form_73_ .form-sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0, 0, 0, 0);border:0}#_form_73_ ._form-label,#_form_73_ ._form_element ._form-label{font-weight:bold;margin-bottom:5px;display:block}#_form_73_._dark ._form-branding{color:#333}#_form_73_._dark ._form-branding ._logo{background-image:url(\"https:\/\/d226aj4ao1t61q.cloudfront.net\/jftq2c8s_aclogo_dk.png\")}#_form_73_ ._form_element{position:relative;margin-bottom:10px;font-size:0;max-width:100%}#_form_73_ ._form_element *{font-size:14px}#_form_73_ ._form_element._clear{clear:both;width:100%;float:none}#_form_73_ ._form_element._clear:after{clear:left}#_form_73_ ._form_element input[type=\"text\"],#_form_73_ ._form_element input[type=\"date\"],#_form_73_ ._form_element select,#_form_73_ ._form_element textarea:not(.g-recaptcha-response){display:block;width:100%;-webkit-box-sizing:border-box;-moz-box-sizing:border-box;box-sizing:border-box;font-family:inherit}#_form_73_ ._field-wrapper{position:relative}#_form_73_ ._inline-style{float:left}#_form_73_ ._inline-style input[type=\"text\"]{width:150px}#_form_73_ ._inline-style:not(._clear){margin-right:20px}#_form_73_ ._form_element img._form-image{max-width:100%}#_form_73_ ._form_element ._form-fieldset{border:0;padding:0.01em 0 0 0;margin:0;min-width:0}#_form_73_ ._clear-element{clear:left}#_form_73_ ._full_width{width:100%}#_form_73_ ._form_full_field{display:block;width:100%;margin-bottom:10px}#_form_73_ input[type=\"text\"]._has_error,#_form_73_ textarea._has_error{border:#F37C7B 1px solid}#_form_73_ input[type=\"checkbox\"]._has_error{outline:#F37C7B 1px solid}#_form_73_ ._show_be_error{float:left}#_form_73_ ._error{display:block;position:absolute;font-size:14px;z-index:10000001}#_form_73_ ._error._above{padding-bottom:4px;bottom:39px;right:0}#_form_73_ ._error._below{padding-top:8px;top:100%;right:0}#_form_73_ ._error._above ._error-arrow{bottom:-4px;right:15px;border-left:8px solid transparent;border-right:8px solid transparent;border-top:8px solid #FFDDDD}#_form_73_ ._error._below ._error-arrow{top:0;right:15px;border-left:8px solid transparent;border-right:8px solid transparent;border-bottom:8px solid #FFDDDD}#_form_73_ ._error-inner{padding:12px 12px 12px 36px;background-color:#FFDDDD;background-image:url(\"data:image\/svg+xml,%3Csvg width='16' height='16' viewBox='0 0 16 16' fill='none' xmlns='http:\/\/www.w3.org\/2000\/svg'%3E%3Cpath fill-rule='evenodd' clip-rule='evenodd' d='M16 8C16 12.4183 12.4183 16 8 16C3.58172 16 0 12.4183 0 8C0 3.58172 3.58172 0 8 0C12.4183 0 16 3.58172 16 8ZM9 3V9H7V3H9ZM9 13V11H7V13H9Z' fill='%23CA0000'\/%3E%3C\/svg%3E\");background-repeat:no-repeat;background-position:12px center;font-size:14px;font-family:arial, sans-serif;font-weight:600;line-height:16px;color:#000;text-align:center;text-decoration:none;-webkit-border-radius:4px;-moz-border-radius:4px;border-radius:4px;box-shadow:0 1px 4px rgba(31, 33, 41, 0.298295)}@media only screen and (max-width:319px){#_form_73_ ._error-inner{padding:7px 7px 7px 25px;font-size:12px;line-height:12px;background-position:4px center;max-width:100px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}}#_form_73_ ._error-inner._form_error{margin-bottom:5px;text-align:left}#_form_73_ ._button-wrapper ._error-inner._form_error{position:static}#_form_73_ ._error-inner._no_arrow{margin-bottom:10px}#_form_73_ ._error-arrow{position:absolute;width:0;height:0}#_form_73_ ._error-html{margin-bottom:10px}.pika-single{z-index:10000001 !important}#_form_73_ input[type=\"text\"].datetime_date{width:69%;display:inline}#_form_73_ select.datetime_time{width:29%;display:inline;height:32px}#_form_73_ input[type=\"date\"].datetime_date{width:69%;display:inline-flex}#_form_73_ input[type=\"time\"].datetime_time{width:29%;display:inline-flex}@media (min-width:320px) and (max-width:667px){::-webkit-scrollbar{display:none}#_form_73_{margin:0;width:100%;min-width:100%;max-width:100%;box-sizing:border-box}#_form_73_ *{-webkit-box-sizing:border-box;-moz-box-sizing:border-box;box-sizing:border-box;font-size:1em}#_form_73_ ._form-content{margin:0;width:100%}#_form_73_ ._form-inner{display:block;min-width:100%}#_form_73_ ._form-title,#_form_73_ ._inline-style{margin-top:0;margin-right:0;margin-left:0}#_form_73_ ._form-title{font-size:1.2em}#_form_73_ ._form_element{margin:0 0 20px;padding:0;width:100%}#_form_73_ ._form-element,#_form_73_ ._inline-style,#_form_73_ input[type=\"text\"],#_form_73_ label,#_form_73_ p,#_form_73_ textarea:not(.g-recaptcha-response){float:none;display:block;width:100%}#_form_73_ ._row._checkbox-radio label{display:inline}#_form_73_ ._row,#_form_73_ p,#_form_73_ label{margin-bottom:0.7em;width:100%}#_form_73_ ._row input[type=\"checkbox\"],#_form_73_ ._row input[type=\"radio\"]{margin:0 !important;vertical-align:middle !important}#_form_73_ ._row input[type=\"checkbox\"]+span label{display:inline}#_form_73_ ._row span label{margin:0 !important;width:initial !important;vertical-align:middle !important}#_form_73_ ._form-image{max-width:100%;height:auto !important}#_form_73_ input[type=\"text\"]{padding-left:10px;padding-right:10px;font-size:16px;line-height:1.3em;-webkit-appearance:none}#_form_73_ input[type=\"radio\"],#_form_73_ input[type=\"checkbox\"]{display:inline-block;width:1.3em;height:1.3em;font-size:1em;margin:0 0.3em 0 0;vertical-align:baseline}#_form_73_ button[type=\"submit\"]{padding:20px;font-size:1.5em}#_form_73_ ._inline-style{margin:20px 0 0 !important}#_form_73_ ._inline-style input[type=\"text\"]{width:100%}}#_form_73_ .sms_consent_checkbox{position:relative;width:100%;display:flex;align-items:flex-start;padding:20px 0}#_form_73_ .sms_consent_checkbox input[type=\"checkbox\"]{float:left;margin:5px 10px 10px 0}#_form_73_ .sms_consent_checkbox .sms_consent_message{display:inline;float:left;text-align:left;margin-bottom:10px;font-size:14px;color:#7D8799}#_form_73_ .sms_consent_checkbox .sms_consent_message.sms_consent_mini{width:90%}#_form_73_ .sms_consent_checkbox ._error._above{right:auto;bottom:0}#_form_73_ .sms_consent_checkbox ._error._above ._error-arrow{right:auto;left:5px}@media (min-width:320px) and (max-width:667px){#_form_73_ .sms_consent_checkbox ._error._above{top:-30px;left:0;bottom:auto}}#_form_73_ .field-required{color:#FF0000}#_form_73_{position:relative;text-align:left;margin:25px auto 0;padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px;-webkit-box-sizing:border-box;-moz-box-sizing:border-box;box-sizing:border-box;background:#005596 !important;border:2px solid #B0B0B0 !important;max-width:500px;-moz-border-radius:25px !important;-webkit-border-radius:25px !important;border-radius:25px !important;color:#FFFFFF}#_form_73_ ._show_be_error{min-width:100%}#_form_73_._inline-form,#_form_73_._inline-form ._form-content{font-family:\"IBM Plex Sans\", Helvetica, sans-serif}#_form_73_._inline-form ._row span,#_form_73_._inline-form ._row label{font-family:\"IBM Plex Sans\", Helvetica, sans-serif;font-size:14px;font-weight:400;line-height:1.6em}#_form_73__inlineform input[type=\"text\"],#_form_73__inlineform input[type=\"date\"],#_form_73__inlineform input[type=\"tel\"],#_form_73__inlineform select,#_form_73__inlineform textarea:not(.g-recaptcha-response){font-family:\"IBM Plex Sans\", Helvetica, sans-serif;font-size:14px;font-weight:400;font-color:#000000;line-height:1.6em}#_form_73_._inline-form ._html-code *:not(h1, h2, h3, h4, h5, h6),#_form_73_._inline-form .sms_consent_message,#_form_73_._inline-form ._form-thank-you{font-family:\"IBM Plex Sans\", Helvetica, sans-serif}#_form_73_._inline-form ._form-label,#_form_73_._inline-form ._form-emailidentifier,#_form_73_._inline-form ._form-checkbox-option-label{font-family:\"IBM Plex Sans\", Helvetica, sans-serif;font-size:14px;font-weight:700;line-height:1.6em}#_form_73_._inline-form ._submit{margin-top:12px;font-family:\"IBM Plex Sans\", Helvetica, sans-serif}#_form_73_._inline-form ._html-code h1,#_form_73_._inline-form ._html-code h2,#_form_73_._inline-form ._html-code h3,#_form_73_._inline-form ._html-code h4,#_form_73_._inline-form ._html-code h5,#_form_73_._inline-form ._html-code h6,#_form_73_._inline-form ._form-title{font-size:22px;line-height:normal;font-weight:600;margin-bottom:0;display:block}#_form_73_._inline-form ._form-branding{font-family:\"IBM Plex Sans\", Helvetica, sans-serif;font-size:13px;font-weight:100;font-style:normal;text-decoration:none}#_form_73_:before,#_form_73_:after{content:\" \";display:table}#_form_73_:after{clear:both}#_form_73_._inline-style{width:auto;display:inline-block}#_form_73_._inline-style input[type=\"text\"],#_form_73_._inline-style input[type=\"date\"]{padding:10px 12px}#_form_73_._inline-style button._inline-style{position:relative;top:27px}#_form_73_._inline-style p{margin:0}#_form_73_._inline-style ._button-wrapper{position:relative;margin:16px 12.5px 0 20px}#_form_73_ ._form-thank-you{position:relative;left:0;right:0;text-align:center;font-size:18px}#_form_73_ ._form-pc-confirmation ._submit{margin-top:16px}@media (min-width:320px) and (max-width:667px){#_form_73_._inline-form._inline-style ._inline-style._button-wrapper{margin-top:20px !important;margin-left:0 !important}}#_form_73_ .iti{width:100%}#_form_73_ .iti.iti--allow-dropdown.iti--separate-dial-code{width:100%}#_form_73_ .iti input{width:100%;border:#979797 1px solid;border-radius:4px}#_form_73_ .iti--separate-dial-code .iti__selected-flag{background-color:#FFFFFF;border-radius:4px}#_form_73_ .iti--separate-dial-code .iti__selected-flag:hover{background-color:rgba(0, 0, 0, 0.05)}#_form_73_ .iti__country-list{border-radius:4px;margin-top:4px;min-width:460px}#_form_73_ .iti__country-list--dropup{margin-bottom:4px}#_form_73_ .phone-error-hidden{display:none}#_form_73_ .phone-error{color:#E40E49}#_form_73_ .phone-input-error{border:1px solid #E40E49 !important}#_form_73_._inline-form ._form-content ._form-list-subscriptions-field fieldset{margin:0;margin-bottom:1.1428571429em;border:none;padding:0}#_form_73_._inline-form ._form-content ._form-list-subscriptions-field fieldset:last-child{margin-bottom:0}#_form_73_._inline-form ._form-content ._form-list-subscriptions-field legend{margin-bottom:1.1428571429em}#_form_73_._inline-form ._form-content ._form-list-subscriptions-field label{display:flex;align-items:flex-start;justify-content:flex-start;margin-bottom:0.8571428571em}#_form_73_._inline-form ._form-content ._form-list-subscriptions-field label:last-child{margin-bottom:0}#_form_73_._inline-form ._form-content ._form-list-subscriptions-field input{margin:0;margin-right:8px}#_form_73_._inline-form ._form-content ._form-list-subscriptions-field ._form-checkbox-option-label{display:block;font-weight:400;margin-top:-4px}#_form_73_._inline-form ._form-content ._form-list-subscriptions-field ._form-checkbox-option-label-with-description{display:block;font-weight:700;margin-top:-4px}#_form_73_._inline-form ._form-content ._form-list-subscriptions-field ._form-checkbox-option-description{margin:0;font-size:0.8571428571em}#_form_73_._inline-form ._form-content ._form-list-subscriptions-field ._form-subscriptions-unsubscribe-all-description{line-height:normal;margin-top:-2px}<\/style>\r\n<form method=\"POST\" action=\"https:\/\/golighthouse15556.activehosted.com\/proc.php\" id=\"_form_73_\" class=\"_form _form_73 _inline-form  \" novalidate data-styles-version=\"5\">\r\n  <input type=\"hidden\" name=\"u\" value=\"73\" \/>\r\n  <input type=\"hidden\" name=\"f\" value=\"73\" \/>\r\n  <input type=\"hidden\" name=\"s\" \/>\r\n  <input type=\"hidden\" name=\"c\" value=\"0\" \/>\r\n  <input type=\"hidden\" name=\"m\" value=\"0\" \/>\r\n  <input type=\"hidden\" name=\"act\" value=\"sub\" \/>\r\n  <input type=\"hidden\" name=\"v\" value=\"2\" \/>\r\n  <input type=\"hidden\" name=\"or\" value=\"e4a36fe20f431d6e10ee4647f4eda6e9\" \/>\r\n  <div class=\"_form-content\">\r\n    <div class=\"_form_element _x03694241 _full_width _clear\" >\r\n      <title class=\"_form-title\">\r\n        Please fill out the following fields, and we will contact you back as soon as possible.\r\n      <\/title>\r\n    <\/div>\r\n    <div class=\"_form_element _x50696182 _full_width \" >\r\n      <label for=\"firstname\" class=\"_form-label\">\r\n        First Name<span class=\"field-required\">\r\n        *\r\n      <\/span>\r\n    <\/label>\r\n    <div class=\"_field-wrapper\">\r\n      <input type=\"text\" id=\"firstname\" name=\"firstname\" placeholder=\"Type your first name\" required\/>\r\n    <\/div>\r\n  <\/div>\r\n  <div class=\"_form_element _x65507796 _full_width \" >\r\n    <label for=\"lastname\" class=\"_form-label\">\r\n      Last Name<span class=\"field-required\">\r\n      *\r\n    <\/span>\r\n  <\/label>\r\n  <div class=\"_field-wrapper\">\r\n    <input type=\"text\" id=\"lastname\" name=\"lastname\" placeholder=\"Type your last name\" required\/>\r\n  <\/div>\r\n<\/div>\r\n<div class=\"_form_element _x52279494 _full_width \" >\r\n  <label for=\"firstname\" class=\"_form-label\">\r\n    Company Name<span class=\"field-required\">\r\n    *\r\n  <\/span>\r\n<\/label>\r\n<div class=\"_field-wrapper\">\r\n  <input type=\"text\" id=\"firstname\" name=\"firstname\" placeholder=\"\" required\/>\r\n<\/div>\r\n<\/div>\r\n<div class=\"_form_element _x07949611 _full_width \" >\r\n<label for=\"email\" class=\"_form-label\">\r\n  Email<span class=\"field-required\">\r\n  *\r\n<\/span>\r\n<\/label>\r\n<div class=\"_field-wrapper\">\r\n<input type=\"text\" id=\"email\" name=\"email\" placeholder=\"\" required\/>\r\n<\/div>\r\n<\/div>\r\n<div class=\"_form_element _field2 _full_width \" >\r\n<label for=\"field[2]\" class=\"_form-label\">\r\nPhone Number<span class=\"field-required\">\r\n*\r\n<\/span>\r\n<\/label>\r\n<div class=\"_field-wrapper\">\r\n<input type=\"text\" id=\"field[2]\" name=\"field[2]\" value=\"\" placeholder=\"\" required\/>\r\n<\/div>\r\n<\/div>\r\n<div class=\"_form_element _field28 _full_width \" >\r\n<\/div>\r\n<div class=\"_form_element _x45112079 _full_width \" >\r\n<label for=\"field[40]\" class=\"_form-label\">\r\nComments\r\n<\/label>\r\n<div class=\"_field-wrapper\">\r\n<input type=\"text\" id=\"field[40]\" name=\"field[40]\" value=\"\" placeholder=\"\" \/>\r\n<\/div>\r\n<\/div>\r\n<div class=\"_form_element _x60962188 _full_width \" >\r\n<label for=\"ls\" class=\"_form-label\">\r\nPlease verify your request<span class=\"field-required\">\r\n*\r\n<\/span>\r\n<\/label>\r\n<div class=\"g-recaptcha\" data-sitekey=\"6LcwIw8TAAAAACP1ysM08EhCgzd6q5JAOUR1a0Go\">\r\n<\/div>\r\n<\/div>\r\n<div class=\"_button-wrapper _full_width\">\r\n<button id=\"_form_73_submit\" class=\"_submit\" type=\"submit\">\r\nSubmit\r\n<\/button>\r\n<\/div>\r\n<div class=\"_clear-element\">\r\n<\/div>\r\n<\/div>\r\n<div class=\"_form-thank-you\" style=\"display:none;\">\r\n<\/div>\r\n<\/form><script>\r\nwindow.cfields = {\"2\":\"company\",\"40\":\"comments\"};\r\nwindow._show_thank_you = function(id, message, trackcmp_url, email) {\r\n    var form = document.getElementById('_form_' + id + '_'), thank_you = form.querySelector('._form-thank-you');\r\n    form.querySelector('._form-content').style.display = 'none';\r\n    thank_you.innerHTML = message;\r\n    thank_you.style.display = 'block';\r\n    const vgoAlias = typeof visitorGlobalObjectAlias === 'undefined' ? 'vgo' : visitorGlobalObjectAlias;\r\n    var visitorObject = window[vgoAlias];\r\n    if (email && typeof visitorObject !== 'undefined') {\r\n        visitorObject('setEmail', email);\r\n        visitorObject('update');\r\n    } else if (typeof(trackcmp_url) != 'undefined' && trackcmp_url) {\r\n        \/\/ Site tracking URL to use after inline form submission.\r\n        _load_script(trackcmp_url);\r\n    }\r\n    if (typeof window._form_callback !== 'undefined') window._form_callback(id);\r\n};\r\nwindow._show_unsubscribe = function(id, message, trackcmp_url, email) {\r\n    var form = document.getElementById('_form_' + id + '_'), unsub = form.querySelector('._form-thank-you');\r\n    var branding = form.querySelector('._form-branding');\r\n    if (branding) {\r\n        branding.style.display = 'none';\r\n    }\r\n    form.querySelector('._form-content').style.display = 'none';\r\n    unsub.style.display = 'block';\r\n    form.insertAdjacentHTML('afterend', message)\r\n    const vgoAlias = typeof visitorGlobalObjectAlias === 'undefined' ? 'vgo' : visitorGlobalObjectAlias;\r\n    var visitorObject = window[vgoAlias];\r\n    if (email && typeof visitorObject !== 'undefined') {\r\n        visitorObject('setEmail', email);\r\n        visitorObject('update');\r\n    } else if (typeof(trackcmp_url) != 'undefined' && trackcmp_url) {\r\n        \/\/ Site tracking URL to use after inline form submission.\r\n        _load_script(trackcmp_url);\r\n    }\r\n    if (typeof window._form_callback !== 'undefined') window._form_callback(id);\r\n};\r\nwindow._show_error = function(id, message, html) {\r\n    var form = document.getElementById('_form_' + id + '_'),\r\n        err = document.createElement('div'),\r\n        button = form.querySelector('button[type=\"submit\"]'),\r\n        old_error = form.querySelector('._form_error');\r\n    if (old_error) old_error.parentNode.removeChild(old_error);\r\n    err.innerHTML = message;\r\n    err.className = '_error-inner _form_error _no_arrow';\r\n    var wrapper = document.createElement('div');\r\n    wrapper.className = '_form-inner _show_be_error';\r\n    wrapper.appendChild(err);\r\n    button.parentNode.insertBefore(wrapper, button);\r\n    var submitButton = form.querySelector('[id^=\"_form\"][id$=\"_submit\"]');\r\n    submitButton.disabled = false;\r\n    submitButton.classList.remove('processing');\r\n    if (html) {\r\n        var div = document.createElement('div');\r\n        div.className = '_error-html';\r\n        div.innerHTML = html;\r\n        err.appendChild(div);\r\n    }\r\n};\r\nwindow._show_pc_confirmation = function(id, header, detail, show, email) {\r\n    var form = document.getElementById('_form_' + id + '_'), pc_confirmation = form.querySelector('._form-pc-confirmation');\r\n    if (pc_confirmation.style.display === 'none') {\r\n        form.querySelector('._form-content').style.display = 'none';\r\n        pc_confirmation.innerHTML = \"<div class='_form-title'>\" + header + \"<\/div>\" + \"<p>\" + detail + \"<\/p>\" +\r\n        \"<button class='_submit' id='hideButton'>Manage preferences<\/button>\";\r\n        pc_confirmation.style.display = 'block';\r\n        var mp = document.querySelector('input[name=\"mp\"]');\r\n        mp.value = '0';\r\n    } else {\r\n        form.querySelector('._form-content').style.display = 'inline';\r\n        pc_confirmation.style.display = 'none';\r\n    }\r\n\r\n    var hideButton = document.getElementById('hideButton');\r\n    \/\/ Add event listener to the button\r\n    hideButton.addEventListener('click', function() {\r\n        var submitButton = document.querySelector('#_form_73_submit');\r\n        submitButton.disabled = false;\r\n        submitButton.classList.remove('processing');\r\n        var mp = document.querySelector('input[name=\"mp\"]');\r\n        mp.value = '1';\r\n        const cacheBuster = new URL(window.location.href);\r\n        cacheBuster.searchParams.set('v', new Date().getTime());\r\n        window.location.href = cacheBuster.toString();\r\n    });\r\n\r\n    const vgoAlias = typeof visitorGlobalObjectAlias === 'undefined' ? 'vgo' : visitorGlobalObjectAlias;\r\n    var visitorObject = window[vgoAlias];\r\n    if (email && typeof visitorObject !== 'undefined') {\r\n        visitorObject('setEmail', email);\r\n        visitorObject('update');\r\n    } else if (typeof(trackcmp_url) != 'undefined' && trackcmp_url) {\r\n        \/\/ Site tracking URL to use after inline form submission.\r\n        _load_script(trackcmp_url);\r\n    }\r\n    if (typeof window._form_callback !== 'undefined') window._form_callback(id);\r\n};\r\nwindow._load_script = function(url, callback, isSubmit) {\r\n    var head = document.querySelector('head'), script = document.createElement('script'), r = false;\r\n    var submitButton = document.querySelector('#_form_73_submit');\r\n    script.charset = 'utf-8';\r\n    script.src = url;\r\n    if (callback) {\r\n        script.onload = script.onreadystatechange = function() {\r\n            if (!r && (!this.readyState || this.readyState == 'complete')) {\r\n                r = true;\r\n                callback();\r\n            }\r\n        };\r\n    }\r\n    script.onerror = function() {\r\n        if (isSubmit) {\r\n            if (script.src.length > 10000) {\r\n                _show_error(\"73\", \"Sorry, your submission failed. Please shorten your responses and try again.\");\r\n            } else {\r\n                _show_error(\"73\", \"Sorry, your submission failed. Please try again.\");\r\n            }\r\n            submitButton.disabled = false;\r\n            submitButton.classList.remove('processing');\r\n        }\r\n    }\r\n\r\n    head.appendChild(script);\r\n};\r\n(function() {\r\n    var iti;\r\n    if (window.location.search.search(\"excludeform\") !== -1) return false;\r\n    var getCookie = function(name) {\r\n        var match = document.cookie.match(new RegExp('(^|; )' + name + '=([^;]+)'));\r\n        return match ? match[2] : null;\r\n    }\r\n    var setCookie = function(name, value) {\r\n        var now = new Date();\r\n        var time = now.getTime();\r\n        var expireTime = time + 1000 * 60 * 60 * 24 * 365;\r\n        now.setTime(expireTime);\r\n        document.cookie = name + '=' + value + '; expires=' + now + ';path=\/; Secure; SameSite=Lax;';\r\n    }\r\n    var addEvent = function(element, event, func) {\r\n        if (element.addEventListener) {\r\n            element.addEventListener(event, func);\r\n        } else {\r\n            var oldFunc = element['on' + event];\r\n            element['on' + event] = function() {\r\n                oldFunc.apply(this, arguments);\r\n                func.apply(this, arguments);\r\n            };\r\n        }\r\n    }\r\n    var _removed = false;\r\n        var form_to_submit = document.getElementById('_form_73_');\r\n    var allInputs = form_to_submit.querySelectorAll('input, select, textarea'), tooltips = [], submitted = false;\r\n\r\n    var getUrlParam = function(name) {\r\n        if (name.toLowerCase() !== 'email') {\r\n            var params = new URLSearchParams(window.location.search);\r\n            return params.get(name) || false;\r\n        }\r\n        \/\/ email is a special case because a plus is valid in the email address\r\n        var qString = window.location.search;\r\n        if (!qString) {\r\n            return false;\r\n        }\r\n        var parameters = qString.substr(1).split('&');\r\n        for (var i = 0; i < parameters.length; i++) {\r\n            var parameter = parameters[i].split('=');\r\n            if (parameter[0].toLowerCase() === 'email') {\r\n                return parameter[1] === undefined ? true : decodeURIComponent(parameter[1]);\r\n            }\r\n        }\r\n        return false;\r\n    };\r\n\r\n    var acctDateFormat = \"%m\/%d\/%Y\";\r\n    var getNormalizedDate = function(date, acctFormat) {\r\n        var decodedDate = decodeURIComponent(date);\r\n        if (acctFormat && acctFormat.match(\/(%d|%e).*%m\/gi) !== null) {\r\n            return decodedDate.replace(\/(\\d{2}).*(\\d{2}).*(\\d{4})\/g, '$3-$2-$1');\r\n        } else if (Date.parse(decodedDate)) {\r\n            var dateObj = new Date(decodedDate);\r\n            var year = dateObj.getFullYear();\r\n            var month = dateObj.getMonth() + 1;\r\n            var day = dateObj.getDate();\r\n            return `${year}-${month < 10 ? `0${month}` : month}-${day < 10 ? `0${day}` : day}`;\r\n        }\r\n        return false;\r\n    };\r\n\r\n    var getNormalizedTime = function(time) {\r\n        var hour, minutes;\r\n        var decodedTime = decodeURIComponent(time);\r\n        var timeParts = Array.from(decodedTime.matchAll(\/(\\d{1,2}):(\\d{1,2})\\W*([AaPp][Mm])?\/gm))[0];\r\n        if (timeParts[3]) { \/\/ 12 hour format\r\n            var isPM = timeParts[3].toLowerCase() === 'pm';\r\n            if (isPM) {\r\n                hour = parseInt(timeParts[1]) === 12 ? '12' : `${parseInt(timeParts[1]) + 12}`;\r\n            } else {\r\n                hour = parseInt(timeParts[1]) === 12 ? '0' : timeParts[1];\r\n            }\r\n        } else { \/\/ 24 hour format\r\n            hour = timeParts[1];\r\n        }\r\n        var normalizedHour = parseInt(hour) < 10 ? `0${parseInt(hour)}` : hour;\r\n        var minutes = timeParts[2];\r\n        return `${normalizedHour}:${minutes}`;\r\n    };\r\n\r\n    for (var i = 0; i < allInputs.length; i++) {\r\n        var regexStr = \"field\\\\[(\\\\d+)\\\\]\";\r\n        var results = new RegExp(regexStr).exec(allInputs[i].name);\r\n        if (results != undefined) {\r\n            allInputs[i].dataset.name = allInputs[i].name.match(\/\\[time\\]$\/)\r\n                ? `${window.cfields[results[1]]}_time`\r\n                : window.cfields[results[1]];\r\n        } else {\r\n            allInputs[i].dataset.name = allInputs[i].name;\r\n        }\r\n        var fieldVal = getUrlParam(allInputs[i].dataset.name);\r\n\r\n        if (fieldVal) {\r\n            if (allInputs[i].dataset.autofill === \"false\") {\r\n                continue;\r\n            }\r\n            if (allInputs[i].type == \"radio\" || allInputs[i].type == \"checkbox\") {\r\n                if (allInputs[i].value == fieldVal) {\r\n                    allInputs[i].checked = true;\r\n                }\r\n            } else if (allInputs[i].type == \"date\") {\r\n                allInputs[i].value = getNormalizedDate(fieldVal, acctDateFormat);\r\n            } else if (allInputs[i].type == \"time\") {\r\n                allInputs[i].value = getNormalizedTime(fieldVal);\r\n            } else {\r\n                allInputs[i].value = fieldVal;\r\n            }\r\n        }\r\n    }\r\n\r\n    var remove_tooltips = function() {\r\n        for (var i = 0; i < tooltips.length; i++) {\r\n            tooltips[i].tip.parentNode.removeChild(tooltips[i].tip);\r\n        }\r\n        tooltips = [];\r\n    };\r\n    var remove_tooltip = function(elem) {\r\n        for (var i = 0; i < tooltips.length; i++) {\r\n            if (tooltips[i].elem === elem) {\r\n                tooltips[i].tip.parentNode.removeChild(tooltips[i].tip);\r\n                tooltips.splice(i, 1);\r\n                return;\r\n            }\r\n        }\r\n    };\r\n    var create_tooltip = function(elem, text) {\r\n        var tooltip = document.createElement('div'),\r\n            arrow = document.createElement('div'),\r\n            inner = document.createElement('div'), new_tooltip = {};\r\n        if (elem.type != 'radio' && (elem.type != 'checkbox' || elem.name === 'sms_consent')) {\r\n            tooltip.className = '_error';\r\n            arrow.className = '_error-arrow';\r\n            inner.className = '_error-inner';\r\n            inner.innerHTML = text;\r\n            tooltip.appendChild(arrow);\r\n            tooltip.appendChild(inner);\r\n            elem.parentNode.appendChild(tooltip);\r\n        } else {\r\n            tooltip.className = '_error-inner _no_arrow';\r\n            tooltip.innerHTML = text;\r\n            elem.parentNode.insertBefore(tooltip, elem);\r\n            new_tooltip.no_arrow = true;\r\n        }\r\n        new_tooltip.tip = tooltip;\r\n        new_tooltip.elem = elem;\r\n        tooltips.push(new_tooltip);\r\n        return new_tooltip;\r\n    };\r\n    var resize_tooltip = function(tooltip) {\r\n        var rect = tooltip.elem.getBoundingClientRect();\r\n        var doc = document.documentElement,\r\n            scrollPosition = rect.top - ((window.pageYOffset || doc.scrollTop)  - (doc.clientTop || 0));\r\n        if (scrollPosition < 40) {\r\n            tooltip.tip.className = tooltip.tip.className.replace(\/ ?(_above|_below) ?\/g, '') + ' _below';\r\n        } else {\r\n            tooltip.tip.className = tooltip.tip.className.replace(\/ ?(_above|_below) ?\/g, '') + ' _above';\r\n        }\r\n    };\r\n    var resize_tooltips = function() {\r\n        if (_removed) return;\r\n        for (var i = 0; i < tooltips.length; i++) {\r\n            if (!tooltips[i].no_arrow) resize_tooltip(tooltips[i]);\r\n        }\r\n    };\r\n    var validate_field = function(elem, remove) {\r\n        var tooltip = null, value = elem.value, no_error = true;\r\n        remove ? remove_tooltip(elem) : false;\r\n        if (elem.type != 'checkbox') elem.className = elem.className.replace(\/ ?_has_error ?\/g, '');\r\n        if (elem.getAttribute('required') !== null) {\r\n            if (elem.type == 'radio' || (elem.type == 'checkbox' && \/any\/.test(elem.className))) {\r\n                var elems = form_to_submit.elements[elem.name];\r\n                if (!(elems instanceof NodeList || elems instanceof HTMLCollection) || elems.length <= 1) {\r\n                    no_error = elem.checked;\r\n                }\r\n                else {\r\n                    no_error = false;\r\n                    for (var i = 0; i < elems.length; i++) {\r\n                        if (elems[i].checked) no_error = true;\r\n                    }\r\n                }\r\n                if (!no_error) {\r\n                    tooltip = create_tooltip(elem, \"Please select an option.\");\r\n                }\r\n            } else if (elem.type =='checkbox') {\r\n                var elems = form_to_submit.elements[elem.name], found = false, err = [];\r\n                no_error = true;\r\n                for (var i = 0; i < elems.length; i++) {\r\n                    if (elems[i].getAttribute('required') === null) continue;\r\n                    if (!found && elems[i] !== elem) return true;\r\n                    found = true;\r\n                    elems[i].className = elems[i].className.replace(\/ ?_has_error ?\/g, '');\r\n                    if (!elems[i].checked) {\r\n                        no_error = false;\r\n                        elems[i].className = elems[i].className + ' _has_error';\r\n                        err.push(\"Checking %s is required\".replace(\"%s\", elems[i].value));\r\n                    }\r\n                }\r\n                if (!no_error) {\r\n                    tooltip = create_tooltip(elem, err.join('<br\/>'));\r\n                }\r\n            } else if (elem.tagName == 'SELECT') {\r\n                var selected = true;\r\n                if (elem.multiple) {\r\n                    selected = false;\r\n                    for (var i = 0; i < elem.options.length; i++) {\r\n                        if (elem.options[i].selected) {\r\n                            selected = true;\r\n                            break;\r\n                        }\r\n                    }\r\n                } else {\r\n                    for (var i = 0; i < elem.options.length; i++) {\r\n                        if (elem.options[i].selected\r\n                            && (!elem.options[i].value\r\n                            || (elem.options[i].value.match(\/\\n\/g)))\r\n                        ) {\r\n                            selected = false;\r\n                        }\r\n                    }\r\n                }\r\n                if (!selected) {\r\n                    elem.className = elem.className + ' _has_error';\r\n                    no_error = false;\r\n                    tooltip = create_tooltip(elem, \"Please select an option.\");\r\n                }\r\n            } else if (value === undefined || value === null || value === '') {\r\n                elem.className = elem.className + ' _has_error';\r\n                no_error = false;\r\n                tooltip = create_tooltip(elem, \"This field is required.\");\r\n            }\r\n        }\r\n        if (no_error && elem.name == 'email') {\r\n            if (!value.match(\/^[\\+_a-z0-9-'&=]+(\\.[\\+_a-z0-9-']+)*@[a-z0-9-]+(\\.[a-z0-9-]+)*(\\.[a-z]{2,})$\/i)) {\r\n                elem.className = elem.className + ' _has_error';\r\n                no_error = false;\r\n                tooltip = create_tooltip(elem, \"Enter a valid email address.\");\r\n            }\r\n        }\r\n        if (no_error && (elem.id == 'phone')) {\r\n            if (elem.value.trim() && typeof iti != 'undefined' && !iti.isValidNumber()) {\r\n                elem.className = elem.className + ' _has_error';\r\n                no_error = false;\r\n                tooltip = create_tooltip(elem, \"Enter a valid phone number.\");\r\n            }\r\n        }\r\n        if (no_error && \/date_field\/.test(elem.className)) {\r\n            if (!value.match(\/^\\d\\d\\d\\d-\\d\\d-\\d\\d$\/)) {\r\n                elem.className = elem.className + ' _has_error';\r\n                no_error = false;\r\n                tooltip = create_tooltip(elem, \"Enter a valid date.\");\r\n            }\r\n        }\r\n\r\n        if (no_error && elem.name === 'sms_consent') {\r\n            const elemShouldBeChecked = (!!elem.attributes.required && !elem.checked);\r\n            if (elemShouldBeChecked) {\r\n                elem.className = elem.className + ' _has_error';\r\n                no_error = false;\r\n                tooltip = create_tooltip(elem, \"Please check this box to continue\");\r\n            } else {\r\n                elem.className = elem.className.replace(\/ ?_has_error ?\/g, '');\r\n            }\r\n        }\r\n        tooltip ? resize_tooltip(tooltip) : false;\r\n        return no_error;\r\n    };\r\n    var needs_validate = function(el) {\r\n        if(el.getAttribute('required') !== null){\r\n            return true;\r\n        }\r\n        if((el.name === 'email' || el.id === 'phone') && el.value !== \"\"){\r\n            return true;\r\n        }\r\n\r\n        return false;\r\n    };\r\n    var validate_form = function(e) {\r\n        var err = form_to_submit.querySelector('._form_error'), no_error = true;\r\n        if (!submitted) {\r\n            submitted = true;\r\n            for (var i = 0, len = allInputs.length; i < len; i++) {\r\n                var input = allInputs[i];\r\n                if (needs_validate(input)) {\r\n                    if (input.type == 'text' || input.type == 'number' || input.type == 'time' || input.type == 'tel') {\r\n                        addEvent(input, 'blur', function() {\r\n                            this.value = this.value.trim();\r\n                            validate_field(this, true);\r\n                        });\r\n                        addEvent(input, 'input', function() {\r\n                            validate_field(this, true);\r\n                        });\r\n                    } else if (input.type == 'radio' || input.type == 'checkbox') {\r\n                        (function(el) {\r\n                            function getElementsArray(name){\r\n                                const value =  form_to_submit.elements[name];\r\n                                if (Array.isArray(value)){\r\n                                    return value;\r\n                                }\r\n                                return [value];\r\n                            }\r\n                            var radios = getElementsArray(el.name);\r\n                            for (var i = 0; i < radios.length; i++) {\r\n                                addEvent(radios[i], 'change', function() {\r\n                                    validate_field(el, true);\r\n                                });\r\n                            }\r\n                        })(input);\r\n                    } else if (input.tagName == 'SELECT') {\r\n                        addEvent(input, 'change', function() {\r\n                            validate_field(this, true);\r\n                        });\r\n                    } else if (input.type == 'textarea'){\r\n                        addEvent(input, 'input', function() {\r\n                            validate_field(this, true);\r\n                        });\r\n                    }\r\n                }\r\n            }\r\n        }\r\n        remove_tooltips();\r\n        for (var i = 0, len = allInputs.length; i < len; i++) {\r\n            var elem = allInputs[i];\r\n            if (needs_validate(elem)) {\r\n                if (elem.tagName.toLowerCase() !== \"select\") {\r\n                    elem.value = elem.value.trim();\r\n                }\r\n                validate_field(elem) ? 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Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1290\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1290\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Why the change to a Customer Success Program? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-expand-alt\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M212.686 315.314L120 408l32.922 31.029c15.12 15.12 4.412 40.971-16.97 40.971h-112C10.697 480 0 469.255 0 456V344c0-21.382 25.803-32.09 40.922-16.971L72 360l92.686-92.686c6.248-6.248 16.379-6.248 22.627 0l25.373 25.373c6.249 6.248 6.249 16.378 0 22.627zm22.628-118.628L328 104l-32.922-31.029C279.958 57.851 290.666 32 312.048 32h112C437.303 32 448 42.745 448 56v112c0 21.382-25.803 32.09-40.922 16.971L376 152l-92.686 92.686c-6.248 6.248-16.379 6.248-22.627 0l-25.373-25.373c-6.249-6.248-6.249-16.378 0-22.627z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1290\" class=\"elementor-element elementor-element-e4bd31c e-con-full e-flex e-con e-child\" data-id=\"e4bd31c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0f32ed2 elementor-widget elementor-widget-text-editor\" data-id=\"0f32ed2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This program ensures you always have access to the latest software innovations, expert support, and comprehensive training-all designed to maximize your system\u2019s performance, reduce downtime, and streamline compliance, giving your organization greater efficiency and peace of mind. This is more than tech support, it is a partnership to ensure that you meet your cleanroom goals.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1291\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1291\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How does this impact calibrations and billing? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-expand-alt\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M212.686 315.314L120 408l32.922 31.029c15.12 15.12 4.412 40.971-16.97 40.971h-112C10.697 480 0 469.255 0 456V344c0-21.382 25.803-32.09 40.922-16.971L72 360l92.686-92.686c6.248-6.248 16.379-6.248 22.627 0l25.373 25.373c6.249 6.248 6.249 16.378 0 22.627zm22.628-118.628L328 104l-32.922-31.029C279.958 57.851 290.666 32 312.048 32h112C437.303 32 448 42.745 448 56v112c0 21.382-25.803 32.09-40.922 16.971L376 152l-92.686 92.686c-6.248 6.248-16.379 6.248-22.627 0l-25.373-25.373c-6.249-6.248-6.249-16.378 0-22.627z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1291\" class=\"elementor-element elementor-element-6b837b0 e-con-full e-flex e-con e-child\" data-id=\"6b837b0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f4d7b72 elementor-widget elementor-widget-text-editor\" data-id=\"f4d7b72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>By integrating calibration management and regular system health checks, this program ensures consistent performance evaluations, reduces bias, and aligns teams with unified quality standards-critical for compliance and operational excellence. Calibration management and automated quoting are integrated into your program, streamlining compliance and budgeting.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1292\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1292\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What happens to my existing service level agreement (SLA)? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-expand-alt\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M212.686 315.314L120 408l32.922 31.029c15.12 15.12 4.412 40.971-16.97 40.971h-112C10.697 480 0 469.255 0 456V344c0-21.382 25.803-32.09 40.922-16.971L72 360l92.686-92.686c6.248-6.248 16.379-6.248 22.627 0l25.373 25.373c6.249 6.248 6.249 16.378 0 22.627zm22.628-118.628L328 104l-32.922-31.029C279.958 57.851 290.666 32 312.048 32h112C437.303 32 448 42.745 448 56v112c0 21.382-25.803 32.09-40.922 16.971L376 152l-92.686 92.686c-6.248 6.248-16.379 6.248-22.627 0l-25.373-25.373c-6.249-6.248-6.249-16.378 0-22.627z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1292\" class=\"elementor-element elementor-element-730899d e-con-full e-flex e-con e-child\" data-id=\"730899d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-699d35d elementor-widget elementor-widget-text-editor\" data-id=\"699d35d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"my-0\">To ensure that you do not lose any value from your previous SLA coverage &#8211;\u00a0 any remaining SLA value will be applied as a savings to your new Customer Success Program.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1293\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1293\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Pharmaceutical regulatory expectations <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-expand-alt\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M212.686 315.314L120 408l32.922 31.029c15.12 15.12 4.412 40.971-16.97 40.971h-112C10.697 480 0 469.255 0 456V344c0-21.382 25.803-32.09 40.922-16.971L72 360l92.686-92.686c6.248-6.248 16.379-6.248 22.627 0l25.373 25.373c6.249 6.248 6.249 16.378 0 22.627zm22.628-118.628L328 104l-32.922-31.029C279.958 57.851 290.666 32 312.048 32h112C437.303 32 448 42.745 448 56v112c0 21.382-25.803 32.09-40.922 16.971L376 152l-92.686 92.686c-6.248 6.248-16.379 6.248-22.627 0l-25.373-25.373c-6.249-6.248-6.249-16.378 0-22.627z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1293\" class=\"elementor-element elementor-element-403ad39 e-con-full e-flex e-con e-child\" data-id=\"403ad39\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1fd7ad0 elementor-widget elementor-widget-text-editor\" data-id=\"1fd7ad0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW134995377 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW134995377 BCX8\">H<\/span><span class=\"NormalTextRun SCXW134995377 BCX8\">aving a well-defined agreement is <\/span><span class=\"NormalTextRun SCXW134995377 BCX8\">a best<\/span><span class=\"NormalTextRun SCXW134995377 BCX8\"> practice<\/span><\/span><span class=\"TextRun SCXW134995377 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW134995377 BCX8\"> that supports compliance, ensures system reliability, and protects your product and data integrity. Most quality departments in GMP environments will expect them, <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW134995377 BCX8\">especially for<\/span><span class=\"NormalTextRun SCXW134995377 BCX8\"> systems involved in environmental or particle monitoring.<\/span><\/span><span class=\"EOP SCXW134995377 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">FDA (21 CFR Part 11)<\/span><\/b><span data-contrast=\"auto\"> and <\/span><b><span data-contrast=\"auto\">EU GMP Annex 11<\/span><\/b><span data-contrast=\"auto\"> require that systems used in GMP environments are validated, maintained, and supported adequately.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">You must demonstrate <\/span><b><span data-contrast=\"auto\">system reliability, data integrity<\/span><\/b><span data-contrast=\"auto\">, and <\/span><b><span data-contrast=\"auto\">business continuity<\/span><\/b><span data-contrast=\"auto\">\u2014this is easier to prove with a formal agreement in place.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1294\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1294\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What if I don't currently have an SLA? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-expand-alt\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M212.686 315.314L120 408l32.922 31.029c15.12 15.12 4.412 40.971-16.97 40.971h-112C10.697 480 0 469.255 0 456V344c0-21.382 25.803-32.09 40.922-16.971L72 360l92.686-92.686c6.248-6.248 16.379-6.248 22.627 0l25.373 25.373c6.249 6.248 6.249 16.378 0 22.627zm22.628-118.628L328 104l-32.922-31.029C279.958 57.851 290.666 32 312.048 32h112C437.303 32 448 42.745 448 56v112c0 21.382-25.803 32.09-40.922 16.971L376 152l-92.686 92.686c-6.248 6.248-16.379 6.248-22.627 0l-25.373-25.373c-6.249-6.248-6.249-16.378 0-22.627z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1294\" class=\"elementor-element elementor-element-203ad07 e-con-full e-flex e-con e-child\" data-id=\"203ad07\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a4b2e0 elementor-widget elementor-widget-text-editor\" data-id=\"4a4b2e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-teams=\"true\"><strong>An existing SLA is not a requirement for the Customer Success Program.<\/strong><\/span><\/p><p>The Customer Success Program is like an SLA but even better, it helps you ensure:<\/p><p>\u00a0<\/p><p><b><span data-contrast=\"auto\">Risk Management &amp; Data Integrity:<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Environmental monitoring systems are critical for product safety. Our Customer Success Program ensures <\/span><b><span data-contrast=\"auto\">timely response to system issues<\/span><\/b><span data-contrast=\"auto\"> that could affect data capture, alerts, or regulatory compliance.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">The Customer Success Program also defines uptime, response time, escalation procedures, and upgrades support coverage\u2014vital for <\/span><b><span data-contrast=\"auto\">24\/7 monitoring systems<\/span><\/b><span data-contrast=\"auto\">.<br \/><\/span><span data-ccp-props=\"{}\"><br \/><\/span><\/li><\/ul><p><b><span data-contrast=\"auto\">Auditor and Quality Assurance Expectations:<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Auditors often review <\/span><b><span data-contrast=\"auto\">support and maintenance agreements<\/span><\/b><span data-contrast=\"auto\"> to confirm:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Defined responsibilities between vendor and customer<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"2\"><span data-contrast=\"auto\">Reliable system support<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"2\"><span data-contrast=\"auto\">Incident response procedures<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Not having an agreement can raise <\/span><b><span data-contrast=\"auto\">compliance concerns<\/span><\/b><span data-contrast=\"auto\">, especially if downtime or service interruptions aren&#8217;t documented or managed properly.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1295\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1295\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Is legacy software still supported? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-expand-alt\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M212.686 315.314L120 408l32.922 31.029c15.12 15.12 4.412 40.971-16.97 40.971h-112C10.697 480 0 469.255 0 456V344c0-21.382 25.803-32.09 40.922-16.971L72 360l92.686-92.686c6.248-6.248 16.379-6.248 22.627 0l25.373 25.373c6.249 6.248 6.249 16.378 0 22.627zm22.628-118.628L328 104l-32.922-31.029C279.958 57.851 290.666 32 312.048 32h112C437.303 32 448 42.745 448 56v112c0 21.382-25.803 32.09-40.922 16.971L376 152l-92.686 92.686c-6.248 6.248-16.379 6.248-22.627 0l-25.373-25.373c-6.249-6.248-6.249-16.378 0-22.627z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1295\" class=\"elementor-element elementor-element-126326f e-con-full e-flex e-con e-child\" data-id=\"126326f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4dafb3 elementor-widget elementor-widget-text-editor\" data-id=\"c4dafb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Support is only available for current software versions. Legacy software support is discontinued to maintain security and performance standards. <span data-teams=\"true\">The Customer Success Program gives you access to both current version support, as well as legacy support while in the process of upgrading.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1296\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1296\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Will I be required to switch to this new model? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-expand-alt\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M212.686 315.314L120 408l32.922 31.029c15.12 15.12 4.412 40.971-16.97 40.971h-112C10.697 480 0 469.255 0 456V344c0-21.382 25.803-32.09 40.922-16.971L72 360l92.686-92.686c6.248-6.248 16.379-6.248 22.627 0l25.373 25.373c6.249 6.248 6.249 16.378 0 22.627zm22.628-118.628L328 104l-32.922-31.029C279.958 57.851 290.666 32 312.048 32h112C437.303 32 448 42.745 448 56v112c0 21.382-25.803 32.09-40.922 16.971L376 152l-92.686 92.686c-6.248 6.248-16.379 6.248-22.627 0l-25.373-25.373c-6.249-6.248-6.249-16.378 0-22.627z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1296\" class=\"elementor-element elementor-element-89a372b e-con-full e-flex e-con e-child\" data-id=\"89a372b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25841cd elementor-widget elementor-widget-text-editor\" data-id=\"25841cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-teams=\"true\">It is highly recommended. While you can remain on your current software , we are no longer offering support for legacy versions. <\/span>The new Customer Success Program gives you access to improved support, included upgrades, and additional training. Once you sign up, we do offer <span data-teams=\"true\">legacy support within the first year during the process of upgrading your system.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-149d117 elementor-widget elementor-widget-spacer\" data-id=\"149d117\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>LWS Customer Success Program Ensuring Your Continuous&nbsp;Support Simplified&nbsp;Compliance Expert&nbsp;Training Seamless&nbsp;Upgrades Proactive&nbsp;Maintenance A New Era of Improved Dedicated Support to Ensure Your Success Welcome to the Customer Success Program Experience a [&hellip;]<\/p>\n","protected":false},"author":1809,"featured_media":20784,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-23843","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Customer Success Program<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.golighthouse.com\/en\/customer-success-program\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Success Program\" \/>\n<meta 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