{"id":11413,"date":"2023-01-17T16:32:18","date_gmt":"2023-01-17T16:32:18","guid":{"rendered":"https:\/\/www.golighthouse.com\/en\/?page_id=11413"},"modified":"2023-04-10T21:49:30","modified_gmt":"2023-04-10T21:49:30","slug":"service-level-agreements","status":"publish","type":"page","link":"https:\/\/www.golighthouse.com\/en\/service\/service-level-agreements\/","title":{"rendered":"Service Level Agreements"},"content":{"rendered":"\t\t
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Service Level Agreements<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Protect your Monitoring System investment, Protect your PRODUCT, Protect your DATA and be assured that you meet cGMP for risk mitigation and DATA INTEGRITY regulatory requirements<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t1. CALL\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tCall or submit a SLA Technical Support Request\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t2. CONNECT\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tCall or submit a SLA Technical Support Request\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t3. FIX\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tGet back online via our remote support\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Unplanned Events
Remote Technical Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Unplanned events are sometimes unavoidable and may cause major manufacturing disruptions, product shortages and loss of revenue when production lines are down. The best way to mitigate such events and to keep your business continuity flowing is to invest in a SLA for remote technical support. Our software engineers can remotely solve issues and get your system back online promptly. Our online technical support request webpage ensures you get the fastest service possible to address unplanned events within a few mouse clicks.<\/p>

We offer two levels of remote technical support to fit your budget and comfort zone.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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LMS Pharma\/Pro
LMS Express RT<\/div><\/div><\/div><\/th>
Premium<\/div><\/div><\/div><\/th>
Elite<\/div><\/div><\/div><\/th><\/tr><\/thead>\n\t\t\t\t\t\t\t\t
Support logged with case number<\/div><\/div><\/div><\/td>
Instantaneous<\/div><\/div><\/div><\/td>
Instantaneous<\/div><\/div><\/div><\/td><\/tr>
Technician phone call<\/div><\/div><\/div><\/td>
Within 4hr<\/div><\/div><\/div><\/td>
Within 1hr<\/div><\/div><\/div><\/td><\/tr>
Remote connection for support<\/div><\/div><\/div><\/td>
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Technical Evaluation<\/div><\/div><\/div><\/td>
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Phone & Email Support<\/div><\/div><\/div><\/td>
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Email notifications on case updates<\/div><\/div><\/div><\/td>
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Service reports and change control <\/div><\/div><\/div><\/td>
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On-site Technician*<\/div><\/div><\/div><\/td>
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Spare Parts shipped overnight**<\/div><\/div><\/div><\/td>
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Weekend Coverage***<\/div><\/div><\/div><\/td>
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See notes below***<\/div><\/div><\/div><\/td><\/tr>
System checks<\/div><\/div><\/div><\/td>
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Support Hours<\/div><\/div><\/div><\/td>
8am-5pm PST Monday \u2013 Friday<\/div><\/div><\/div><\/td><\/tr><\/tbody>\n\t\t\t<\/table>\n\t\t<\/div>\n\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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*Travel time and travel expenses are not included and are paid for when onsite support is actually needed.
** Shipping costs charged to customer.
*** Only included in the Elite Plus SLA with premium payment.
ALL SLA contracts are to be paid up in full before contract coverage is provided.
For an SLA quote email Sales@golighthouse.com<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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For pricing and to request a quote, please click here<\/a><\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Our SLA coverage is GMP compliant – get the coverage you need to mitigate unplanned events.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tMitigate your risks on business continuity<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tGet emergency remote technical support coverage<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tGet disaster recovery plans and backup<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tCut down on product shortages and line downtime<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tGet the fastest technical support coverage<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tGet back online fast<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tGet weekend coverage support<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Protect your Monitoring System investment, Protect your PRODUCT, Protect your DATA and be assured that you meet cGMP for risk mitigation and DATA INTEGRITY regulatory requirements 1. CALL Call or […]<\/p>\n","protected":false},"author":1,"featured_media":11171,"parent":5486,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-11413","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nService Level Agreements at Lighthouse Worldwide Solutions - Lighthouse Worldwide Solutions<\/title>\n<meta name=\"description\" content=\"Manual inspection of all instruments and sensing points to ensure that all instruments are operating properly.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.golighthouse.com\/en\/service\/service-level-agreements\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Level Agreements\" \/>\n<meta property=\"og:description\" content=\"Manual inspection of all instruments and sensing points to ensure that all instruments are operating properly.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.golighthouse.com\/en\/service\/service-level-agreements\/\" \/>\n<meta property=\"og:site_name\" content=\"Lighthouse Worldwide Solutions\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Lighthouse.Worldwide.Solutions\" \/>\n<meta property=\"article:modified_time\" content=\"2023-04-10T21:49:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.golighthouse.com\/en\/wp-content\/uploads\/2023\/01\/SLA.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.golighthouse.com\\\/en\\\/service\\\/service-level-agreements\\\/\",\"url\":\"https:\\\/\\\/www.golighthouse.com\\\/en\\\/service\\\/service-level-agreements\\\/\",\"name\":\"Service Level Agreements at Lighthouse Worldwide Solutions - 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