TECHNICAL SUPPORT / CUSTOMER FEEDBACK
Lighthouse provides Technical Support for all Lighthouse Monitoring Systems and products Worldwide. Lighthouse has the capability to troubleshoot and diagnose any issues from a remote location should customers select this level of service. Lighthouse stands behind our products and strives to maintain the highest level of customer satisfaction. Help is either a click or phone call away.
Lighthouse offers Service Level Agreement support packages on all Lighthouse Monitoring Systems and products.
- Incident based service events
- Annual service contracts
- Levels of service support
- Manned telephone support
- Monitored email support
- Remote assistance using Remote Desktop and a Virtual Private Network where available
- Planned and emergency onsite assistance
- Monthly system health check
- System service and sensor calibration
- Software upgrades and support