SUPPORT AND SLA
If your business dependents on the correct operation of your measurement instruments and monitoring systems and downtime must be limited, then a support contract the right choice.
Support options are:
- E-mail support
- Telephone helpdesk
- Remote support
- On-site support
- System maintenance and -analyse
Service Level Agreement (SLA)
Would you like to be assured that you are able to rely on support in case of a failure to fix and resolve it in a certain period even after business hours, then a Service Level Agreement is recommended.
Service Level Agreements can even be customized to your specific situations.