SERVICE LEVEL AGREEMENT
- Manual inspection of all instruments and sensing points ensure that all instruments are operating properly.
- Manual inspection of all computer systems and data collection devices to ensure optimal performance and operation of hardware.
- Manual inspection of all vacuum pumps and utilities to verify their condition.
- Virus scans, disk defragmentation and surface scans on the key data collection devices.
- System backups and data archives.
- Cleanup of all files and a system integrity test to maximize performance.
- Validation of data collected.
- Locations of all devices.
- Calibration due dates for all devices and instruments on the system.
- Conditions of the vacuum pumps, system components and instruments.
- Suggestions for all concerns, problems, and expansion ideas.
