Why Lighthouse? – page 1

Lighthouse Customers
We regard our customers as business partners. Working in close partnership with our customers, we have arrived at systems and solutions that have revolutionized the approach, concepts, and results of the monitoring industry. Together, we have reengineered the industry, driving our suppliers and competitors to continually improve.

Lighthouse has grown to be an integral part of our customers’ manufacturing process. We are on a quest to improve yields by providing state-of-the-art technology. We have learned that Lighthouse and our customers all benefit from one another.

Lighthouse Worldwide Solutions truly is worldwide. We have performed hundreds of installations around the globe, servicing industries ranging from semiconductors and disk drive manufacture to aerospace and pharmaceuticals. Lighthouse customers include: Western Digital, Seagate, Applied Materials, Fujitsu, Hewlett-Packard, Hitachi, Hyundai, IBM, Komag, Lockheed Martin, Los Alamos National Laboratories, LSI, MEMC, Motorola, National/Panasonic, Quantum, Raytheon, Samsung, Sharp, Texas Instruments, TSMC, USC, VLSI, Xerox and many, many more…

Lighthouse Direct Offices
Lighthouse is committed to providing local offices in each of the regions where our customers do business. Direct sales, service, installation, and project management allow our customers to have a direct connection with the Lighthouse Team. We now have offices in California, Singapore, Taiwan, Philippines, Thailand, two in Malaysia, two in China, and most recently, we have added an office in Holland. Our strategy of establishing close regional contacts has proven very successful for Lighthouse and our customers over the years. Maintaining and expanding those contacts will remain a crucial part of our corporate strategy for success.

Lighthouse Installations
The Lighthouse Installation Team provides quality installations and system expansions. Our skilled professionals include project managers and installation crews worldwide, who make the installation of a Lighthouse system as seamless as possible. We provide the best quality installations in the industry. Our quality work, attention to detail, efficiency, and creativity to adapt to your needs are proven.

  • The Lighthouse project managers work with all internal departments, including sales, purchasing, manufacturing, engineering and upper management. The focus and hard work of a project manager begins when we receive the purchase order and continues to the end of the project.
  • Lighthouse provides a complete specification of our customer’s installation. Our project managers work with the customer every step of the way to answer questions and address concerns.
  • Lighthouse works with our customers on sensor locations, sensor naming, system configuration, and layout.
  • The Lighthouse project management team makes every installation a great success.
  • Lighthouse provides neat, clean, and organized cable/tubing installations.
  • The Lighthouse installation teams are skilled in the installation of a wide variety of sensors, including environmental, gas, liquid, etc.
  • Our installation teams have high standards of quality and craftsmanship. We strive to make each installation a showcase for our customers.

All Lighthouse installations undergo a rigorous data validation, quality, and system integrity check.

Lighthouse Service Team
The Lighthouse Service Team provides the best resources and expertise available. We are constantly receiving letters of praise from our customers thanking us for meeting and exceeding their needs.

Preventive Maintenance
Lighthouse has tailored a preventive maintenance program to maintain and extend the life of our system. This program includes the following:

  1. All sensors and sensing points are manually inspected to ensure that each sensor is operating properly.
  2. All nodes and data collection devices are manually inspected to ensure performance and operation of hardware.
  3. All vacuum pumps are manually inspected to verify their condition.
  4. Key data collection devices are checked for viruses, disk fragmentation and disk surface defects.
  5. System backups are provided and data archived.
  6. Performance is maximized through a cleanup of all files and a system integrity test.
  7. All data collected is validated.
  8. A Lighthouse Monitoring System Health Report is completed, including:
    a. Locations of all devices
    b. Calibration due dates for all devices and sensors on the system
    c. Conditions of the vacuum pumps
    d. Suggestions for all concerns, problems, and expansion ideas

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