Lighthouse has an Application Technology Department that provides pre- and post-sales support.
Pre-sales support includes the following:
- Analysis of customer facilities, equipment, and processes to identify areas in critical
need of continuous monitoring.
- Analysis of customer facilities, equipment, and processes to determine areas where conventional manual monitoring may be insufficient to provide adequate protection and control.
- Recommendations for selection and placement of sensors.
- Selection and qualification of monitoring system components and materials suitable for the intended installation.
Post-sales support includes the following:
- Recommendations for the best way to view and present the data from the continuous monitoring system, including statistical analysis.
- Analysis and interpretation of data from the sensors.
- Troubleshooting support to identify out-of-control conditions.
- Recommendations for corrective actions where data shows unacceptable conditions exist.
- Recommendations for addition or elimination of sensors.
Additional services include the following:
- For airborne molecular contamination in clean rooms: expertise in selection of monitoring and control methods
- For electrostatic discharge control in clean rooms and factory environments: recommendations for the selection and installation of air ionization and electrostatic monitoring, as well as outfitting facilities and workstations for state-of-the-art electrostatic over-stress and electrostatic discharge control
- For supplier support: definition of contamination requirements, measurement methods, strategies for implementation, and assistance in corrective action for suppliers
- For in-house cleaning support: assistance in selection and evaluation of candidate cleaning methods, evaluation of existent processes, and assistance in development of improvements
- For in-process contamination control: evaluation of in-situ generation of contamination control methods.
- For selection of materials: piece parts and subassemblies, tooling and workstations
- For monitoring of processes: monitoring of process conditions and fluid in pipes and
within process equipment
Lighthouse is dedicated to continually train our customers. We hold multiple training sessions at our headquarters in San Jose, California each year. We also offer training in our regional branch offices and at our customer’s sites. Our training courses include the following:
- Basic communication and sensor data collection methods
- Introduction to sensor interfacing for analog, digital, and serial sensors and devices
- Passwords and log-in
- Use of graphs, charts, SPC graphs, and data tables
- Auto-reporting and printing
- Using system status and log file windows
- Using maps and sensor alarm colors
- Serial communication: RS-232, RS-422, RS-485
- Export features, including chart export and intelligent export
- Custom report use and basic report design
As our customers drive to improve manufacturing processes and stay competitive, their monitoring needs to constantly change. Lighthouse listens to our customers. We work as partners to adapt and improve our products and services as needs change. Features, drivers, enhancements, and fixes are all a part of our improvement process.
The Lighthouse Engineering Team was founded in 1982. The abilities and vast resources that “Our Team” has are unbeatable. We are committed to total excellence, whether it is in databases, documentation, custom drivers, testing, enhancements, or adding a new feature.
Growing Your System
One of the most common statements from our customers is “Wow, I didn’t know the system could do that.” The Lighthouse system can monitor many things both inside and outside the facility. The most commonly found sensors include:
- Airborne Particle Sensors
- Temperature Sensors
- Relative Humidity Sensors
- Differential Pressure Sensors
- Electrostatic Discharge Sensors
- Liquid Particle Sensors
- Resistivity Sensors
- Turbidity Sensors
- Gas Particle Sensors
- Total Organic Carbon Sensors
- Silica Sensors
- Molecular Contamination Sensors
- Outside Environmental Sensors (Wind direction, Wind Speed, Temperature, Relative Humidity, and more…)
- Door Switches
- Facility Alarms
- Level Sensors
- In-situ Sensors
- Vibration Sensors
- Flow Rate Sensors
- pH Sensors
- Dissolved Oxygen Sensors
- Gas dewpoint sensors
- Gas pressure sensors
- DI temperature and flow sensors