TECHNICAL SUPPORT

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Lighthouse provides Technical Support for all Lighthouse Monitoring Systems and products Worldwide. Lighthouse has the capability to troubleshoot and diagnose any issues from a remote location should customers select this level of service. Lighthouse stands behind our products and strives to maintain the highest level of customer satisfaction. Help is either a click or phone call away.

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Service Support

Lighthouse offers Service Level Agreement support packages on all Lighthouse Monitoring Systems and products.

  • Incident based service events
  • Annual service contracts
  • Levels of service support
  • Manned telephone support
  • Monitored email support
  • Remote assistance using Remote Desktop and a Virtual Private Network where available
  • Planned and emergency onsite assistance
  • Monthly system health check
  • System service and sensor calibration
  • Software upgrades and support