SERVICE LEVEL AGREEMENT

  • Manual inspection of all instruments and sensing points ensure that all instruments are operating properly.
  • Manual inspection of all computer systems and data collection devices to ensure optimal performance and operation of hardware.
  • Manual inspection of all vacuum pumps and utilities to verify their condition.
  • Virus scans, disk defragmentation and surface scans on the key data collection devices.
  • System backups and data archives.
  • Cleanup of all files and a system integrity test to maximize performance.
  • Validation of data collected.
  • Locations of all devices.
  • Calibration due dates for all devices and instruments on the system.
  • Conditions of the vacuum pumps, system components and instruments.
  • Suggestions for all concerns, problems, and expansion ideas.